Summary
Overview
Work History
Education
Skills
Timeline
Server

Gloria Picinich

Cape Coral,FL

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through suggestive selling and multilingual communication. Recognized for training new staff and optimizing operations, offering a welcoming atmosphere that encourages repeat visits. Servsafe certified and committed to excellence.

Overview

24
24
years of professional experience

Work History

Server

Margaritaville
02.2025 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Supported team members during peak hours, ensuring efficient food and beverage delivery.
  • Learned menu items thoroughly to provide accurate recommendations to guests.
  • Developed strong relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.

Server/Bartender Trainer

Chilli's Grill & Bar
04.2001 - 08.2025
  • Started in New Jersey in 2001 and transferred to Cape Coral in 2022.
  • Corporate Traveling Trainer - trained new staff on restaurant procedures and guest interaction techniques.
  • Shift manager - delegated and supervised daily operations
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Served food and beverages promptly with focused attention to guest needs.
  • Implemented bar inventory management practices, reducing waste and optimizing supply levels.
  • Coordinated bar shift schedules, balancing staffing needs with operational demands.
  • Created a personal and warm experience for every guest with the intention for them to return

Server/Bartender

BARunch
12.2023 - 11.2024
  • Delivered prompt customer service, enhancing guest experiences through attentive and personalized interactions.
  • Collaborated with kitchen staff to ensure timely food delivery and maintain high service standards.
  • Trained and mentored new servers on menu knowledge, service protocols, and customer engagement techniques.
  • Managed dining room operations, optimizing seating arrangements for efficient service flow during peak hours.
  • Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to customer satisfaction.


Education

Associate of Science - Science

Bergen Community College
Paramus, NJ
06-2005

Skills

  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Multilingual
  • Punctual and highly reliable
  • Suggestive selling
  • Menu memorization
  • Servsafe certified and Alcohol compliance certificated
  • Outgoing personality
  • Shift leading skills

Timeline

Server

Margaritaville
02.2025 - Current

Server/Bartender

BARunch
12.2023 - 11.2024

Server/Bartender Trainer

Chilli's Grill & Bar
04.2001 - 08.2025

Associate of Science - Science

Bergen Community College

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