Gloria Plymale
Greenbrier,AR
Summary
With an unwavering commitment to customer satisfaction and a drive to make significant contributions to overall company achievements, I am always eager to learn new skills and take on any task. I have a proven track record of driving revenue growth and fostering client satisfaction in remote settings, utilizing cutting-edge remote tools and automation to deliver unparalleled experiences. I bring extensive experience in coordinating travel itineraries and managing bookings, leveraging my in-depth knowledge of travel destinations and industry trends to provide exceptional service. Throughout my career, I have maintained excellent client relationships and ensured seamless travel experiences.
Overview
7
7
years of professional experience
Work History
Travel Agent
Archer Travel
04.2023 - Current
- Taught Critical thought processes and gave experience in efficient problem identification and creative problem resolution
- Some job duties would include virtually determining travel needs, preferences & budgets
- Collects payments, books travel arrangement & pays applicable fee
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Customer Service Professional
IDX
09.2024 - 01.2025
- Aided clients in enrolling in privacy and protection memberships due to security breaches across the nation serving an average of 30 clients per day.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Chat/phone Product Support Professional
Intuit Turbotax
01.2024 - 05.2024
- Assisting customers with product and technical support via chat and phone calls maintaining approximately 8 calls per hour.
- Customer service professional
- Ongoing contract work
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Manager
Sonic industries
10.2017 - 11.2023
- Developed & managed to establish and enforce orders while maintaining accuracy on policies and guidelines
- Managed a team of over 30 employees
- Efficiently handled customer complaints
- This position taught effective problem solving & conflict resolution
- Lead team to success by establishing procedures & protocols to build & maintain sales
- Safely and effectively ensured a safe, secure, and legal work environment
- Team building and staying organized helped me advance tremendously in this role
- Boosted team productivity by implementing efficient project management strategies.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
Education
Diploma -
Greenbrier High School
Greenbrier, AR01.2005
Skills
- Professional Development
- Relationship Building
- Management Expertise
- Creative problem solving
- Ethical behavior
- Strong Analytical and Problem-Solving Skills
- Chat support
- Phone support
- Salesforce
- Whatfix
- Amazon ECUI v2
- Docebo
- Microsoft 365
- Google teams
- Itinerary planning
- Operations management
- Travel industry expertise
- De-escalation techniques
- Quality control management
- Travel research
- Product support
- System optimization
- Budget analysis
- Social media
- Technical support
- Documentation
- Administrative tasks
- Computer skills
- Clerical support
- Shift scheduling
- Call management
Timeline
Customer Service Professional
IDX
09.2024 - 01.2025
Chat/phone Product Support Professional
Intuit Turbotax
01.2024 - 05.2024
Travel Agent
Archer Travel
04.2023 - Current
Lead Manager
Sonic industries
10.2017 - 11.2023
Diploma -
Greenbrier High School
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