Gloria Ramirez
Palm Desert ,CA
Summary
Dynamic leader with a proven track record at Eddie V's Prime Seafood, excelling in customer relationship building and restaurant management. Spearheaded initiatives that significantly enhanced guest satisfaction and team productivity. Expert in conflict resolution and staff training, achieving a loyal customer base and surpassing sales targets through strategic planning and exceptional service.
Overview
2025
2025
years of professional experience
Work History
Bar Manager
Eddie V's Prime Seafood
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Analyzed consumption trends to optimize product selection and minimize excess stock.
- Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Trainer
Eddie V's Prime Seafood
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager
Eddie V's Prime Seafood
11.2024 - Current
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
Associate Of Applied Science - Psychology
Moorpark College
Moorpark, CAPsychology
California State University, Channel Islands
Camarillo, CASkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Conflict resolution
- Customer relationship building
- Event coordination
- Restaurant management
Timeline
Sales Manager
Eddie V's Prime Seafood
11.2024 - Current
Bar Manager
Eddie V's Prime Seafood
Trainer
Eddie V's Prime Seafood
Associate Of Applied Science - Psychology
Moorpark College
Psychology
California State University, Channel Islands
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