Gloria Ramos
Charlotte,NC
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Outstanding communication skills and customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager
Victor Ramos DDS PA
Sebastian, FL
01.1993 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Updated reports, managed accounts, and generated reports for company database.
Education
No Degree - Liberal Arts And General Studies
Queens College of The City University of New York
Flushing, NYNo Degree -
University of Florida
Gainesville, FLSkills
- Customer Service
- Office Management
- Organizational Skills
- Interpersonal Relations
- Customer Relations
- Bilingual (English -Spanish)
- Office Administration
- Scheduling and Coordinating
- Decision-Making
- Professional and Courteous
Certification
- Expanded Duties Dental Assistant
- Fashion Designer
- Volunteer Spanish tutor
Reading, writing, dancing, traveling
As the mother of three daughters and the office manager of my husband's dental practice for over 30 years,
I have always found time for my favorite hobbies: reading and writing!
I find a good book to be the source of imagination and creativity and writing, an outlet and a mirror to your deepest feelings.
Traveling is also one of my favorite things to do, I love visiting new places, meeting new people and learning about their culture,
music, food, and habits. It helps me to be more open to the world.
When I'm not reading, writing or traveling, I am definitely dancing! I love latin music and love to dance to its happy rhythm.
Additional Information
My husband and I recently relocated from Florida to Charlotte with the purpose to be close to family, especially our grandchildren.
To us, being able to enjoy precious time with the little ones is a blessing and an opportunity we did not want to pass on.
We are looking forward to wonderful moments with family and to make new friends in this wonderful city.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Victor Ramos DDS PA
01.1993 - 05.2024
No Degree - Liberal Arts And General Studies
Queens College of The City University of New York
No Degree -
University of Florida