Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Reyes

Los Angeles,CA

Summary

Proven leader at Target, adept in people management and problem-solving, enhanced team performance through effective conflict resolution and empowerment. Excelled in multitasking at Mickey Finn’s Brewery, significantly improving customer satisfaction. Skilled in teamwork, collaboration, and attention to detail, driving daily workflow improvements and performance enhancement.

Overview

5
5
years of professional experience

Work History

Beauty Team Leader

Target
12.2018 - 11.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Restaurant Hostess

Mickey Finn’s Brewery
04.2015 - 10.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

Marketing

CLC Community College
Gurnee, IL
05.2024

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Performance Improvement
  • People Management
  • Work Planning and Prioritization
  • Conflict Resolution
  • Daily workflow improvement
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Beauty Team Leader

Target
12.2018 - 11.2019

Restaurant Hostess

Mickey Finn’s Brewery
04.2015 - 10.2018

Marketing

CLC Community College

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Gloria Reyes