Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Gloria Reyes

Gloria Reyes

Los Angeles ,CA

Summary

Achieved a 30% sales increase at Target by leveraging exceptional customer service and in-depth product knowledge. Expert in multitasking and problem-solving, I excel in high-traffic environments, significantly reducing wait times at Mickey Finn’s Brewery and Original Pancake House. My proactive approach and communication skills foster strong customer relationships and team collaboration.

Overview

5
5
years of professional experience

Work History

Beauty Sales Associate

Target
11.2018 - 12.2020
  • Consistently met or exceeded personal sales goals, achieving a ]
  • 30% increase in sales for the beauty department during peak seasons.
  • Built strong customer relationships through attentive service, leading to repeat business and positive customer reviews.
  • Assisted customers in selecting beauty and skincare products by providing personalized recommendations based on individual needs and preferences.
  • Maintained in-depth knowledge of current beauty trends, product ingredients, and seasonal promotions to offer expert advice and enhance the customer shopping experience.
  • Organized and restocked beauty displays, ensuring products were well-presented, easily accessible, and aligned with store visual merchandising standards.
  • Played a key role in organizing and executing in-store promotions, increasing foot traffic and driving product sales.

Restaurant Hostess

Mickey Finn’s Brewery
04.2016 - 08.2018
  • Greeted and welcomed guests with a friendly, approachable attitude to create a positive first impression.
  • Managed guest seating in a high-traffic environment, optimizing table turnover while ensuring customer satisfaction.
  • Coordinated with servers and kitchen staff to ensure smooth service flow and timely seating.
  • Answered phones, made reservations, and assisted with guest inquiries regarding menu options, events, and wait times.
  • Assisted in maintaining a clean and organized front-of-house area, ensuring a welcoming atmosphere for all patrons.
  • Worked with POS systems for tracking guest waitlists and reservations.
  • Successfully managed peak hours, maintaining an efficient seating system that reduced wait times by 50%
  • Assisted in increasing customer retention through exceptional customer service and anticipating guest needs.
  • Enhanced team collaboration by maintaining clear and positive communication with staff and management.

Hostess

Original Pancake House
03.2017 - 09.2017
  • Streamlined guest seating process, reducing wait times during peak hours by 50%
  • Fostered a welcoming environment, contributing to an increase in repeat customer visits and positive feedback.
  • Enhanced guest satisfaction through attentive service and problem-solving during busy periods, leading to improved guest reviews.
  • Warmly greeted guests upon arrival, ensuring a friendly and welcoming first impression in a fast-paced, high-volume restaurant environment.
  • Managed reservations and waitlists, effectively balancing guest flow and minimizing wait times.
  • Seated guests in an efficient and organized manner, coordinating with servers to optimize seating arrangements and table turnover.

Education

High School Diploma -

Mundelein High School
Mundelein, IL
05.2020

Skills

    Customer service excellence

    Communication skills

    Problem solving & conflict resolution

    Multitasking & time management

Languages

Spanish
Native or Bilingual

Timeline

Beauty Sales Associate

Target
11.2018 - 12.2020

Hostess

Original Pancake House
03.2017 - 09.2017

Restaurant Hostess

Mickey Finn’s Brewery
04.2016 - 08.2018

High School Diploma -

Mundelein High School

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Gloria Reyes