Gloria Roman
Brooklyn,NY
Summary
Proven to excel in high-pressure environments, adeptly managed large events at Olive Garden Restaurant, enhancing guest satisfaction and team efficiency. Leveraged exceptional communication and multitasking skills to foster educational growth and customer service excellence. Demonstrates a keen ability to adapt, collaborate, and maintain a professional demeanor, contributing to significant positive feedback from clients and peers.
Overview
3
3
years of professional experience
Work History
Host
Olive Garden Restaurant
2022.05 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Independent Tutor
Independent Provider
2022.01 - Current
- Facilitated group tutoring sessions when appropriate, encouraging peer collaboration and shared problem-solving techniques.
- Empowered students to take ownership of their learning by setting achievable goals and celebrating the accomplishment of milestones.
- Incorporated creative approaches into lessons, sparking curiosity and enthusiasm for learning among students.
- Acted as a reliable source of academic support for students, resulting in strong referrals and positive testimonials from satisfied clients.
Private Childcare Provider
Independent Provider
2021.08 - 2024.06
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children in accordance with dietary guidelines.
- Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
Education
High School Diploma -
Brooklyn Studio Secondary School
Brooklyn, NY06.2023
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Team player mentality
Adaptable to change
Exceptional communication
Detail Oriented
Professional Appearance
POS Software
Telephone reception
Guest Relations
Effective Multitasking
Customer service expertise
Timeline
Host
Olive Garden Restaurant
2022.05 - Current
Independent Tutor
Independent Provider
2022.01 - Current
Private Childcare Provider
Independent Provider
2021.08 - 2024.06
High School Diploma -
Brooklyn Studio Secondary School
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