Gloria Sagahon Garay
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix Super Market
05.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Camp Counselor
Sunshine After School Care Inc.
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Volunteer
Our Mother's Home
02.2022 - 05.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Bachelor of Arts - Sociology
Florida Gulf Coast University
Fort Myers, FL05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- De-Escalation Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Publix Super Market
05.2023 - 09.2023
Camp Counselor
Sunshine After School Care Inc.
05.2022 - 08.2022
Volunteer
Our Mother's Home
02.2022 - 05.2022
Bachelor of Arts - Sociology
Florida Gulf Coast University
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