Gloria Salmon-Rivera
Jacksonville,FL
Summary
Dedicated Health Unit Coordinator with over 20 years of experience in patient care coordination and records management. Known for professionalism and ethics, facilitating seamless transitions and improving patient satisfaction through effective communication and workflow enhancements.
Goal-driven, well-versed in recruiting, training and managing employees to provide exceptional HUC services. Highly organized and hardworking with excellent planning and program management skills.
Also, team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks.
Overview
23
23
years of professional experience
Work History
Health Unit Coordinator
Mayo Hospital
Jacksonville, FL
12.2002 - Current
- Coordinated patient admissions and discharges, ensuring seamless transition of care.
- Facilitated communication between healthcare teams and patients, enhancing information flow.
- Developed standardized procedures for unit operations, improving efficiency and workflow consistency.
- Trained new staff on operational protocols and systems, fostering team competency and effectiveness.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Led initiatives to enhance patient satisfaction through feedback collection and responsive adjustments.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Maintained electronic health records with high accuracy, supporting compliance and data integrity.
Education
High School Diploma - Pre-requestion For Nursing
Fscj
Jacksonville, Fl08-1998
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Paperwork processing
- Chart assembly
- Medical terminology proficiency
- Unit reception
- Inventory and restocking
- Problem identification
Languages
Spanish
Native or Bilingual
Timeline
Health Unit Coordinator
Mayo Hospital
12.2002 - Current
High School Diploma - Pre-requestion For Nursing
Fscj