Gloria Sandoval-Thomas
Okanogan
Summary
Dynamic food and beverage professional with a proven track record at 12 Tribes Omak Casino Hotel. Expert in customer service and efficient multitasking, I enhanced guest satisfaction through process improvements and effective staff training. Skilled in cash handling and complaint resolution, I consistently optimized inventory management to reduce waste and costs.
Hospitality professional prepared for this role with history of enhancing guest experiences and boosting repeat patronage. Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cocktail Server
12 Tribes Omak Casino Hotel
11.2006 - Current
- Provided exceptional customer service by promptly serving beverages and addressing guest inquiries.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Implemented best practices for inventory management, reducing waste and optimizing stock levels.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Food and Beverage Supervisor
12 Tribes Omak Casino Hotel
11.2006 - 02.2023
- Supervised daily operations of food and beverage service, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service excellence and efficient workflow practices.
- Developed and implemented process improvements to enhance guest satisfaction and operational efficiency.
- Coordinated inventory management, optimizing stock levels to minimize waste and reduce costs.
- Oversaw scheduling and staffing needs, ensuring appropriate coverage during peak business hours.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Education
High School Diploma -
Okanogan Senior/Jr High School
Okanogan, WASkills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Safe food handling
- Efficient multitasking
- Cleaning and sanitization
- Tableside service
- Complaint resolution
Certification
Food handler Card
Servsafe
Tips
Timeline
Cocktail Server
12 Tribes Omak Casino Hotel
11.2006 - Current
Food and Beverage Supervisor
12 Tribes Omak Casino Hotel
11.2006 - 02.2023
High School Diploma -
Okanogan Senior/Jr High School