Gloria Sanner
Akron,OH
Summary
Proven Office Coordinator with a track record of enhancing efficiency and accuracy at Marilyn Machusick DDS. Skilled in office administration and adept at contract coordination, I significantly improved operational workflows. Demonstrated ability to manage complex tasks, showcasing exceptional organizational and interpersonal skills. Achieved a notable increase in customer satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
16
16
years of professional experience
Work History
Office Coordinator
Marilyn Machusick DDS
Tallmadge, Ohio
01.2009 - 08.2024
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Prepared and submitted electronic and paper dental claims with needed attachments.
- Collected and posted payments from patients
- Retrieved electronic EOBs and posted payments from insurance companies
- Called and confirmed dental appointments
- Collected all patient information and insurance carrier information.
- Confirmed patient insurances and benefits
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to the appropriate area or person.
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Assisted with special projects as requested from time-to-time by management team.
- Processed invoices and coded documents according to company procedure standards.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Responsible for ordering business cards for staff members when needed.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Followed up with customer inquiries via phone or email promptly.
- Updated contact information lists regularly in accordance with company policy.
- Supported other teams with various administrative tasks when required.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Guided team members to minimize delays and maintain high-quality daily production.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Interpreted and communicated work procedures and company policies to staff.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Central Hower High School Vocational
Akron, OH06-1975
Skills
- Phone and computer skills All office machines, copy, print, fax Greet patients and compile patient information, insurance if applicable Verify patient’s records and insurance coverage Completed charges for appointments Collected all co payments Billed insurance company Posted payments for patients and from insurance carrier Prepared receivables and balanced Deposited received
- Office Administration
- Contract coordination
- Mail handling
Timeline
Office Coordinator
Marilyn Machusick DDS
01.2009 - 08.2024
High School Diploma -
Central Hower High School Vocational