Gloria Townsend
Treasure Camp
Chiefland,FL
2026
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Diamonds Billiards. Known for delivering personalized dining experiences and maintaining cleanliness standards. Adept in cash handling and point-of-sale operations, consistently enhancing guest satisfaction and fostering team collaboration in fast-paced environments.
Work History
Server
Serverr
Server
- Greeted guests promptly and guided menu selections with knowledgeable, attentive service.
- Took accurate food and beverage orders, relaying requests clearly to kitchen staff.
- Delivered meals and drinks efficiently while maintaining organized, timely table service.
- Monitored guest needs throughout dining experience, refilling beverages and resolving basic concerns.
Server
Server
- Welcomed guests quickly and helped guide menu choices with attentive service.
- Recorded food and beverage orders carefully and passed requests clearly to kitchen staff.
- Brought meals and drinks to tables quickly while keeping service organized and on time.
- Checked on guest needs during meals, refilled beverages, and handled simple concerns.
- Handled payments accurately in point-of-sale system and matched checks with care.
- Worked with hosts, bussers, and kitchen staff to support smooth service.
- Kept dining areas clean and stocked and reset tables for fast guest turnover.
- Followed food safety and sanitation steps to support safe, compliant service.
- Managed multiple tables at once with strong multitasking and consistent service quality.
- Served food and beverages quickly with close attention to customer needs.
- Used point-of-sale system to enter orders, manage bills, and process complimentary items.
- Partnered with team members during busy shifts to keep workflow efficient and guest service strong.
- Built friendly relationships with regular customers.
Server
2 Years 6 Months- Welcomed guests quickly and helped guide menu choices with attentive service.
- Recorded food and beverage orders carefully and passed requests clearly to kitchen staff.
- Brought meals and drinks to tables quickly while keeping service organized and on time.
- Checked on guest needs during meals, refilled beverages, and handled simple concerns.
- Handled payments accurately in point-of-sale system and matched checks with care.
- Worked with hosts, bussers, and kitchen staff to support smooth service.
- Kept dining areas clean and stocked and reset tables for fast guest turnover.
- Followed food safety and sanitation steps to support safe, compliant service.
- Managed multiple tables at once with strong multitasking and consistent service quality.
- Served food and beverages quickly with close attention to customer needs.
- Used point-of-sale system to enter orders, manage bills, and process complimentary items.
- Partnered with team members during busy shifts to keep workflow efficient and guest service strong.
- Built friendly relationships with regular customers.
Server
2 Months- Completed opening and closing duties to prepare dining area for smooth service transitions.
- Improved guest satisfaction by responding quickly to needs and delivering personalized service.
- Bussed and reset tables to maintain clean dining room and work areas.
- Supported busy service periods while maintaining attention to detail and guest rapport.
- Kept dining area clean and organized for positive guest experience.
- Handled customer complaints and concerns professionally to support quick resolution and positive relationships.
- Assisted with training new hires on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to protect positive reputation.
Education
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Team collaboration
Order accuracy
Point of sale operation
Customer feedback management
Timeline
Server
Treasure Camp
07.2023 - 01.2026Read More
Server
1998
02.2023 - 04.2023Read More
Server
Chiefland Billiards
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Serverr
Beef 'O' Brady's
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Server
ABC Pizza
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Server
Gilchrist Hunting Club
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Server
Diamonds Billiards
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Central College of Florida
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