Gloria Urgell
Anaheim,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change
Overview
6
6
years of professional experience
Work History
Costumer Service Representative
Altamed
Anaheim, CA
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Delivered exceptional customer service to every customer by providing knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Client Relations Representative
Tri Core Management
Anaheim
12.2021 - 10.2022
- Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
- Strengthened client relations through in-person meetings, phone calls, and email correspondence as needed.
- Participated in daily team meetings aimed at improving overall business performance.
- Training new employees .
Quality Control Inspector
American Wood Mark
Fullerton, CA
07.2020 - 12.2021
- Communicated with production team members about quality issues.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
Education
N/A - Medical Assistant
American Career College
Anaheim 04.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Appointment scheduling
Languages
- English
- Spanish
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Costumer Service Representative
Altamed
08.2024 - Current
Client Relations Representative
Tri Core Management
12.2021 - 10.2022
Quality Control Inspector
American Wood Mark
07.2020 - 12.2021
N/A - Medical Assistant
American Career College