Gloria Vaca Candamil
Spring Hill,FL
Summary
Dynamic professional with a proven track record at Renovations M&M LLC, excelling in customer relations and document preparation. Adept at multitasking and maintaining a positive atmosphere, I effectively resolved client inquiries and enhanced office efficiency through strong communication and organizational skills. Committed to fostering teamwork and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Receptionist Assistant
Renovations M&M LLC
04.2024 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Call Center Services
05.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Teacher
Education SBS
03.2017 - 01.2019
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Boosted classroom management skills, maintaining order and discipline among students.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor’s Degree -
Keiser University
Fort Lauderdale, FLI’m
Nature Coast Technical High School
Spring Hill, FLSkills
- Scheduling appointments
- Filing systems
- Document preparation
- Reception area maintenance
- Mail handling
- Calendar management
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Data entry
- Multi-line telephone skills
- Positive and professional
- Multitasking and prioritization
- PC proficient
- Customer service
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Receptionist Assistant
Renovations M&M LLC
04.2024 - Current
Customer Service Representative
Call Center Services
05.2019 - 12.2022
Assistant Teacher
Education SBS
03.2017 - 01.2019
Bachelor’s Degree -
Keiser University
I’m
Nature Coast Technical High School
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