Gloria Vazquez

Cashier, Barista, Shift Leader

Paris Baguette

11.2020 - Current

Cleaned counters, machines, utensils, and seating areas daily
Made and served brand-specific café beverages with focus on speed, quality and consistency
Controlled line and crowd with quick, efficient service
Trained new team members with positive reinforcement and respectful, encouraging coaching
Greeted customers entering store and responded promptly to customer needs
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Restocked and organized merchandise in front lanes
Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Operated espresso machines and commercial coffee brewers to create beverages
Stocked, tagged and displayed merchandise as required
Assisted customers with returns, refunds and resolving transaction issues
Maintained regular and consistent attendance and punctuality
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
Memorized recipes for specialty coffee beverages and seasonal offerings
Completed successful daily cash audits to correctly balance drawers at end of shifts
Trained new employees and delegated daily tasks and responsibilities
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Completed cash and credit card transactions accurately using POS software
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.