Gloria Vazquez
Los Angeles,California
Summary
Enthusiastic and dedicated individual seeking a cashier/barista/baker position at a cafe. Bringing a passion for delivering exceptional customer service and a diverse skill set in handling cash transactions, preparing coffee beverages, and creating delicious baked goods. Eager to contribute to the success of a dynamic cafe team and provide an enjoyable experience for every customer.
Overview
3
3
years of professional experience
Work History
Cashier, Barista, Shift Leader
Paris Baguette
3060 W Olympic, Suite 100 Los Angeles, CA 90006
11.2020 - Current
- Cleaned counters, machines, utensils, and seating areas daily
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Controlled line and crowd with quick, efficient service
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Operated espresso machines and commercial coffee brewers to create beverages
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Maintained regular and consistent attendance and punctuality
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Completed cash and credit card transactions accurately using POS software
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cashier
Pokemole
530 S Occidental Blvd, Los Angeles, CA 90057
08.2020 - 09.2020
- Explained menu items and suggested appropriate options for food allergy concerns
- Greeted customers entering store and responded promptly to customer needs
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Certificate - Culinary Arts
Los Angeles Trade Technical College
Los Angeles, CASkills
- Complex Problem-Solving
- Cash Register Systems
- Work Task Prioritization
- Cash Management
- Cleaning and Sanitizing
- POS Systems
- Worker Training
- Closing Procedures
- Training
- Supervision
Timeline
Cashier, Barista, Shift Leader
Paris Baguette
11.2020 - Current
Cashier
Pokemole
08.2020 - 09.2020
Certificate - Culinary Arts
Los Angeles Trade Technical College