Gloria Watson
New York
Summary
Customer-focused healthcare administrative professional with 5+ years of experience in front desk operations, pharmacy services, patient support, and administrative coordination. Experienced in appointment scheduling, electronic health records (EHR), data entry, HIPAA compliance, and delivering exceptional patient service in fast-paced medical environments. Recognized for strong communication, organization, and the ability to manage multiple priorities while maintaining accuracy.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Receptionist
Greenpoint Vision Care
Brooklyn, NY
- Current
- Welcome and assist patients while creating a positive check-in experience.
- Schedule, confirm, and manage appointments using electronic health record systems.
- Answer high-volume multi-line phone calls and direct inquiries appropriately.
- Process patient payments and assist with billing questions.
- Prepare patient charts and maintain accurate medical records.
Data Entry Pharmacy Technician
Geri Script Pharmacy
New Jersey
02.2024 - 12.2025
- Enter and process prescriptions accurately using pharmacy software.
- Maintain patient confidentiality while ensuring HIPAA compliance.
- Communicate with pharmacists and healthcare providers to resolve prescription issues.
- Improve workflow by accurately prioritizing high-volume prescription requests.
Tax Assistant
Mike Parisi Tax Consultant
Brooklyn, NY
01.2023 - 06.2023
- Prepared tax documents for individuals and small businesses.
- Reviewed financial records for accuracy and compliance.
- Maintained confidential client information with attention to detail.
Pharmacy Technician
Duane Reade/Walgreens
New York, NY
06.2022 - 12.2022
- Filled prescriptions accurately while following pharmacy regulations.
- Assisted pharmacists with medication preparation and inventory management.
- Delivered excellent customer service while protecting patient confidentiality.
- Maintained organized inventory and pharmacy records.
Elderly Care Provider
Caring People Inc.
Long Island, NY
12.2020 - 05.2021
- Assisted clients with daily living activities while promoting comfort and independence.
- Monitored health changes and communicated updates to healthcare professionals.
- Administered medications under nursing supervision.
- Maintained accurate care documentation.
Pharmacy Technician
Laurelton Pharmacy
Queens, NY
05.2019 - 11.2020
- Assisted pharmacists with prescription preparation and medication dispensing.
- Verified prescription information for accuracy.
- Maintained inventory and stocked medications.
- Provided friendly customer service and answered pharmacy-related questions.
Education
High School Diploma -
Roosevelt High School
Skills
- Patient Registration & Check-In
- Customer Service
- Appointment Scheduling
- Electronic Health Records (EHR)
- Multi-Line Phone Systems
- Data Entry
- HIPAA Compliance
- Medical Office Administration
- Payment Processing
- Microsoft Office
- Time Management
- Team Collaboration
Certification
- Fire Guard Training
- Metal Detection – Homeland Security
- Anti-Terrorism Awareness – Homeland Security
Timeline
Data Entry Pharmacy Technician
Geri Script Pharmacy
02.2024 - 12.2025
Tax Assistant
Mike Parisi Tax Consultant
01.2023 - 06.2023
Pharmacy Technician
Duane Reade/Walgreens
06.2022 - 12.2022
Elderly Care Provider
Caring People Inc.
12.2020 - 05.2021
Pharmacy Technician
Laurelton Pharmacy
05.2019 - 11.2020
Front Desk Receptionist
Greenpoint Vision Care
- Current
High School Diploma -
Roosevelt High School