Jaclyn Vargas
Baldwin Park,CA
Summary
Detail-oriented healthcare professional with over two years of experience in ophthalmology and post-acute care settings. Skilled in patient intake, insurance verification, prior authorizations, surgical coordination, EHR documentation, and interdisciplinary communication. Experienced in supporting retina, glaucoma, and cataract services while maintaining HIPAA compliance and delivering compassionate patient-centered care.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
De La Peña Eye Clinic
Los Angeles, CA
08.2025 - Current
- Serve as the first point of contact in high-volume ophthalmology clinics.
- Schedule comprehensive eye exams, retina injections, glaucoma testing, cataract evaluations, OCT imaging, and visual field testing.
- Verify medical and vision insurance eligibility; obtain referrals and prior authorizations for specialty procedures.
- Coordinate surgical evaluations and communicate pre- and post-operative instructions.
- Collect co-pays and maintain accurate patient demographics in EHR.
- Facilitate communication between providers, technicians, and patients to maintain efficient clinic flow.
- Ensure HIPAA compliance while handling sensitive ophthalmic medical records.
Medical Receptionist
Acuity Eye Group
Pasadena, CA
03.2024 - 08.2025
- Managed front office operations for multi-provider ophthalmology practice.
- Scheduled cataract consultations, retina follow-ups, glaucoma testing, and post-operative appointments.
- Verified insurance benefits and secured authorizations for surgical procedures and retina treatments.
- Assisted with surgical scheduling and coordinated pre-operative documentation.
- Maintained detailed patient records in EPIC EHR.
- Reduced no-shows through appointment reminders and proactive follow-up communication.
Nursing Assistant / Patient Sitter
Santa Anita Convalescent Hospital
Temple City, CA
08.2023 - 03.2024
- Provided direct patient care in skilled nursing facility, assisting residents with activities of daily living (ADLs).
- Monitored vital signs and reported changes in patient condition to nursing staff.
- Maintained accurate documentation of care and behavioral observations in EHR.
- Supported infection control and safety protocols in compliance with healthcare regulations.
- Reinforced positive patient environment through compassionate interaction and communication.
- Collaborated with interdisciplinary healthcare team to support treatment plans.
Medical Insurance Billing Externship
California Business Bureau
Monrovia, CA
10.2023 - 12.2023
- Verified patient insurance eligibility and benefits for HMO, PPO, and commercial plans.
- Reviewed UB-04 claims for denials and underpayments; initiated reprocessing and appeals.
- Followed up with insurance carriers regarding claim status and reimbursement timelines.
- Gained hands-on experience with EPIC and medical billing software systems.
- Applied knowledge of medical terminology, coding, and reimbursement processes.
Education
Certificate - Medical Insurance Billing
North-West College
West Covina, CA12.2023
High School Diploma - undefined
Arroyo High School
El Monte, CA06.2019
Skills
- Front Office Operations
- Insurance Verification (HMO / PPO / Commercial)
- Prior Authorizations & Referrals
- Pre-Authorization for Ophthalmic Procedures
- Benefits Investigation
- Patient Registration & Check-In
- Medical & Ophthalmic Terminology
- Multi-Line Phone Systems
- Appointment Scheduling & Coordination
- HIPAA Compliance
- Time management
- Patient Communication & Education
- Spanish – Native/Bilingual
Timeline
Front Desk Associate
De La Peña Eye Clinic
08.2025 - Current
Medical Receptionist
Acuity Eye Group
03.2024 - 08.2025
Medical Insurance Billing Externship
California Business Bureau
10.2023 - 12.2023
Nursing Assistant / Patient Sitter
Santa Anita Convalescent Hospital
08.2023 - 03.2024
High School Diploma - undefined
Arroyo High School
Certificate - Medical Insurance Billing
North-West College