Gloria Griffin
Conway,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Home Depot RDC
02.2022 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Bra Specialist
Victoria's Secret & PINK
03.2012 - 04.2015
- Maintained open lines communication with management staff address resolve any challenges concerns ensuring smooth efficient operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Enhanced store sales by effectively cross-selling complementary items and suggesting appropriate upsells.
- Participated in ongoing training sessions to stay current on industry trends, new products, and fitting techniques.
- Processed transactions efficiently while ensuring accuracy in cash handling and order fulfillment.
Education
Master of Science - Social Work
University of Arkansas At Little Rock
Little Rock, AR05.2017
Bachelor of Arts - Psychology
University of Central Arkansas
Conway, AR05.2012
Skills
- Call Documentation
- Shipping and Logistics
- Sales Quota Achievement
- Computer Skills
- POS systems expert
Timeline
Customer Service Representative
The Home Depot RDC
02.2022 - Current
Bra Specialist
Victoria's Secret & PINK
03.2012 - 04.2015
Master of Science - Social Work
University of Arkansas At Little Rock
Bachelor of Arts - Psychology
University of Central Arkansas
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