Gloria Wolfe
Endicott
Summary
Dedicated insurance adjuster with a strong background in claims processing and excellent client communication skills. Committed to collaborating with teams to resolve complex claims and ensure client satisfaction through effective damage assessment and regulatory compliance.
Overview
9
9
years of professional experience
Work History
Insurance Adjuster
State Farm
Bloomington
07.2023 - 03.2025
- Reviewed insurance claims documentation for accuracy and compliance with company standards.
- Assisted in gathering information from policyholders regarding claims and damages.
- Collaborated with field adjusters to assess property damage and claim validity.
- Communicated with clients to explain the claims process and answer inquiries.
- Supported senior adjusters in conducting investigations and interviews for complex claims.
- Participated in training sessions to learn about policies, procedures, and industry regulations.
- Informed claimants about the claims process and answered questions regarding policies.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Processed paperwork associated with approved claims payments.
- Performed data entry tasks into company systems for tracking purposes.
- Investigated insurance claims to determine coverage and liability.
- Provided excellent customer service by promptly responding to inquiries.
Outreach Coordinator
Cornerstone Family Healthcare
Binghamton
02.2016 - 07.2023
- Coordinated events to raise awareness of healthcare initiatives and services offered.
- Collaborated with local organizations to enhance service delivery and partnerships.
- Maintained records of outreach activities for reporting and analysis purposes.
- Fostered community outreach by coordinating rapport-building events to liaise with community members.
- Coordinated volunteers for outreach efforts in the community.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Organized and managed community events to promote awareness of organization's services.
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Coordinated insurance verification and ensured accurate patient record maintenance.
- Managed incoming calls, addressing inquiries and resolving patient concerns promptly.
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Processed patient information using electronic health record systems effectively.
- Trained new team members on customer service protocols and office procedures.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
Education
Associate Degree in Occupational Studies – Accounting - Accounting
Elmira Business Institute
Vestal, NY10-2005
Skills
- Claims processing
- Insurance policy evaluation
- Damage assessment
- Risk analysis
- Regulatory compliance
- Client management
- Documentation review
- Data entry
- Xactimate
Timeline
Insurance Adjuster
State Farm
07.2023 - 03.2025
Outreach Coordinator
Cornerstone Family Healthcare
02.2016 - 07.2023
Associate Degree in Occupational Studies – Accounting - Accounting
Elmira Business Institute