Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gloria I Diaz

Humble,TX

Summary

Dedicated and results-driven professional with a robust background in sales and customer service, demonstrating a proven ability to foster client relationships and drive revenue growth. With extensive experience leading sales initiatives across diverse industries, I excel in creating innovative strategies that enhance product visibility and customer engagement. My expertise in navigating both domestic and international markets, coupled with a legal background, equips me to offer insightful solutions and maintain compliance while successfully managing an array of client needs. Seeking an opportunity to apply expertise in a dynamic organization.

Overview

25
25
years of professional experience

Work History

Sales Manager

A1 Americas Security Group
Houston, TX
08.2024 - 03.2025
  • Led the successful integration of equipment acquisition from the former manufacturer, guaranteeing operational stability and an exceptional customer experience.
  • Coordinated the transition of high-security market customers to the new company, significantly improving client retention rates.
  • Generated new accounts and obtained orders by systematically planning and organizing daily work schedules to effectively target potential clients.
  • Acted as the company's representative at trade shows, showcasing products while fostering industry relationships.

Sales Manager

C.E. Shepherd Company
Houston, TX
10.2002 - 07.2024
  • Spearheaded the creation of cutting-edge sales strategies for a leading manufacturer of welded wire mesh and plastic components used in cooling tower parts, as well as plastic hinges, injection-molded parts, extruded parts, thermoformed parts, and embossed films, catering to a diverse array of OEMs.
  • Managed the end-to-end order process while providing exemplary customer support for domestic and international markets, 15 distinct markets in 40 countries.
  • Coordinated logistics in partnership with traffic managers to improve delivery performance.
  • Engaged with contractors on specialized projects to ensure compliance and effective execution.
  • Reviewed contracts meticulously to uphold compliance with both domestic and international standards.
  • Provided guidance on strategic political, financial, and legal issues.
  • Participated in trade shows to promote products and enhance brand visibility.

Administrative Assistant

International Total Services
Houston, TX
03.2000 - 10.2002
  • Screened pre-applicants and recruited personnel positions for major airline at Bush Intercontinental Airport.
  • Scheduled interviews and effectively managed screening process. Executed background checks, communicated with governmental and state entities to verify work permits, ensuring compliance.
  • Managing onboarding process of new employees including coaching, mentoring, and training them.
  • Assist Account Executives managing highly effective teams for our clients. Conducted internal audits across multiple airport locations in United States.

Education

Associate of Applied Science - Management And International Business

North Harris Community College
Houston, TX
05-2004

Bachelor of Science - Law

Universidad Autonoma De Tamaulipas
Tampico, Mexico
05-1998

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint), CRM Software, Logistics & Inventory Management Systems
  • Business Development & Market Expansion – Proven success in growing domestic & international markets
  • Sales Strategy & Negotiation – Skilled in structuring deals, pricing strategies, and closing high-value sales
  • Supply chain coordination
  • Languages: Bilingual - Fluent in English & Spanish (spoken and written)

Accomplishments

  • Key element in creating, developing, organizing and maintaining the domestic Security Fence Market.
  • Acquiring customers and getting products specified with government agencies like Caltrain, High-Speed Rail Authority and TxDOT.
  • Developing key international accounts in Germany, Turkey, Mexico, Colombia, and El Salvador.
  • Coordinated high-profile security projects, including: 100,000+ meters of high security fencing for Mexico's largest prison projects.
  • Security installations for the 3rd largest coal mine in Colombia in the Guajira border with Venezuela and the 3rd largest refinery in Latin America in Cartagena.
  • Critical solutions for Guantanamo Bay USA Military prison. Supplied Gabion material for the largest Erosion control project in Latin America, the Ilopango River in El Salvador.
  • Worked on supplying security solutions to Data Centers in the United States.

Timeline

Sales Manager

A1 Americas Security Group
08.2024 - 03.2025

Sales Manager

C.E. Shepherd Company
10.2002 - 07.2024

Administrative Assistant

International Total Services
03.2000 - 10.2002

Associate of Applied Science - Management And International Business

North Harris Community College

Bachelor of Science - Law

Universidad Autonoma De Tamaulipas
Gloria I Diaz