GLORIAL A STARKS
LAFAYETTE,USA
Summary
Experienced with patient registration, insurance verification, and data management. I have the ability to utilize strong interpersonal skills to provide exceptional customer service. Knowledge of healthcare systems and compliance standards. Best described as a quick learner and hard worker. I am also great at problem solving and remaining calm and high stressed situations.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Senior Helpers
05.2020 - 11.2021
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support, enhancing clients' quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Patient Service Representative
Riggs Community Health Center
11.2021 - 09.2022
- Assisted patients with appointment scheduling and verification processes
- Managed patient inquiries through phone and in-person interactions
- Collaborated with healthcare teams to ensure accurate patient data entry
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Access Representative I
Franciscan Alliance, Inc.
03.2023 - 10.2023
- Educated patients on hospital policies and procedures to enhance patient experience. Assisted in maintaining HIPAA compliance to protect sensitive patient information during interactions. Remained composed in challenging situations to effectively resolve conflicts. Adapted to evolving healthcare demands, showcasing flexibility and dedication to quality patient care. Processed payments through cash and credit card transactions while ensuring accurate record-keeping. Collaborated successfully in high-pressure environments. Managed client check-in processes and verified personal information.
Eligibility Specialist
MAXIMUS, Inc.
07.2024 - Current
- Assisted clients in comprehending program requirements and available benefits. Delivered excellent customer service through timely responses, clear communication, and thorough follow-up. Recorded client interactions with attention to detail, ensuring accuracy and confidentiality of sensitive information. Scheduled appointments with applicants to collect information and clarify benefits processes. Processed documents efficiently.
Education
High School Diploma -
Jefferson High School
Lafayette, IN05.2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Problem-solving
- Team collaboration
- Money handling
- Health insurance knowledge
- Medical terminology
- Payment processing
- Conflict resolution
- Data entry
Timeline
Eligibility Specialist
MAXIMUS, Inc.
07.2024 - Current
Patient Access Representative I
Franciscan Alliance, Inc.
03.2023 - 10.2023
Patient Service Representative
Riggs Community Health Center
11.2021 - 09.2022
Home Health Aide
Senior Helpers
05.2020 - 11.2021
High School Diploma -
Jefferson High School