Summary
Overview
Work History
Education
Skills
Timeline
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Gloriana Clabaugh

Middleton,ID

Summary

Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.

Overview

4
4
years of professional experience

Work History

Medical Administrative Assistant

Access Behavioral Health Services
10.2024 - Current
  • Coordinated patient scheduling, ensuring optimal workflow and minimizing appointment overlaps.
  • Managed medical records, maintaining compliance with privacy regulations and enhancing retrieval efficiency.
  • Led patient intake processes, enhancing data collection methods for improved accuracy in electronic health records.
  • Facilitated communication between healthcare providers and patients, ensuring clarity of care instructions and follow-up needs.

Direct Support Professional

B2 Community Care
02.2024 - 08.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Barista

Dutch Bros
09.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Server

Red Monkey Foods
02.2023 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Wellness Consultant

Radiance Wellness And Float
11.2021 - 06.2023
  • Facilitated group sessions for weight management, smoking cessation, and stress reduction resulting in improved overall well-being for participants.
  • Enhanced client satisfaction through consistent communication, support, and ongoing progress evaluations.
  • Streamlined consultation processes by implementing user-friendly software solutions for scheduling appointments, tracking progress, and managing billing information.
  • Tailored wellness plans to clients'' unique needs by diligently researching and continuously expanding knowledge of alternative therapies and practices.
  • Built a loyal clientele base through exceptional customer service skills including attentiveness, empathy, and patience.

Education

Associate of Science - Biology

Walla Walla Community College
Walla Walla, WA

Phlebotomy - Phlebotomy

Medical Career Academy
Meridian, ID
01-2025

Skills

  • Customer Service
  • Sales Expertise
  • Managing Multiple Tasks
  • Venipuncture
  • Patient care
  • Specimen handling

Timeline

Medical Administrative Assistant

Access Behavioral Health Services
10.2024 - Current

Direct Support Professional

B2 Community Care
02.2024 - 08.2024

Barista

Dutch Bros
09.2023 - 02.2024

Server

Red Monkey Foods
02.2023 - 06.2023

Wellness Consultant

Radiance Wellness And Float
11.2021 - 06.2023

Associate of Science - Biology

Walla Walla Community College

Phlebotomy - Phlebotomy

Medical Career Academy