Gloria Nela Richards
Chico,CA
Summary
Creative sales driven professional with 10 years of experience delivering consistent high-quality customer service in dynamic environments to improve company’s brand and improve customer loyalty.
Overview
20
20
years of professional experience
Work History
Personal Shopper
Independent Contractor - Shipt
Los Angeles, CA, Sacramento CA, San Francisco CA,
08.2022 - 02.2024
- Communicated with clients to coordinate delivery times and provide merchandise recommendations.
- Ensured accuracy of multiple orders and delivered at beginning of delivery window to exceed client expectations.
- Consistently received perfect rating score due to customer service and communication skills.
Design Consultant, In Home Sales
The Home Depot Inc
Simi Valley, CA
03.2022 - 03.2023
- Provided complimentary in home consultations to prospective clients to cater design services for installation projects.
- Implemented product knowledge to create individual design solutions for each client, including window and door selection, materials, and colors.
- Measured and diagrammed projects to create accurate installation quotes.
- Guided clients to overcome areas of concern by selecting targeted products, describing installation process, and providing pricing, promotions, and financing options.
- Worked alongside in store and in home sales teams to plan and execute product knowledge seminars and sales events to educate sales associates and prospective clients in order to generate verifiable leads.
Customer Consultant
The Home Depot Inc
Woodland Hills, CA
10.2021 - 03.2022
- Enhanced customers experience by locating products and checking store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Strengthened customer satisfaction with quick and professional handling of product returns.
- Streamlined communication channels between departments, ensuring timely resolution of customer inquiries.
Personal Assistant to COO
Giggles N' Hugs
Century City, CA
02.2015 - 10.2017
- Organized and coordinated conferences and monthly meetings.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Created and managed office systems to efficiently deal with documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements, and managing documentation.
- Displayed absolute discretion at handling confidential information.
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.
Sales Associate
Express, Inc.
Studio City, CA
07.2014 - 01.2015
- Increased sales revenue by bolstering customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Executive Assistant to CEO
Sheila Kelly S Factor
Los Angeles, CA
03.2009 - 04.2014
- Provided full range of support services to the CEO that included calendar management, international travel arrangements, reports, and estate management.
- Maintained 100% confidentiality with sensitive information, financial data and records.
- Implemented 5+ new processes and procedures that increased operational efficiency by 12%.
- Organized 10-day retreats with 75+ attendees, curated agenda, promoted events, coordinated retreats logistics, including product sourcing, travel arrangements, accommodations, hospitality, and liaised with celebrity speakers.
- Hired and trained junior office staff in correct procedures increasing employee retention.
- Collaborated with senior management and studio directors to initiate new projects.
- Upheld strict timetables by maintaining accurate, balanced calendars of executive team.
- Authored company-wide announcements.
- Engaged with clients to effectively program logistics of special projects, workshops and retreats.
Administrative Manager
Greg Holwick Construction
Century City, CA
01.2004 - 01.2009
- Oversaw and managed office inventory activities, including ordering, requisitions, stocking, and receiving.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Optimized organizational systems for payment collections, accounts payable/accounts receivable, deposits, and record-keeping.
- Developed and managed daily schedules for 15+ construction teams.
Education
Architecture
Florida International University
Miami, FLAssociate In Architecture And Civil Engineering -
Miami Dade College
Miami, FLSkills
- Spanish Fluency
- Calendar Planning
- Travel Coordination
- Document Preparation
- Event Planning
- Project Management
- Attention to Detail
- Strong Organizational Skills
- Effective Multitasking
- Critical Thinking
Contractors State License
Home Improvement Salesperson
Registration: 138904 SP
Expiration Date: 07/31/24
Timeline
Personal Shopper
Independent Contractor - Shipt
08.2022 - 02.2024
Design Consultant, In Home Sales
The Home Depot Inc
03.2022 - 03.2023
Customer Consultant
The Home Depot Inc
10.2021 - 03.2022
Personal Assistant to COO
Giggles N' Hugs
02.2015 - 10.2017
Sales Associate
Express, Inc.
07.2014 - 01.2015
Executive Assistant to CEO
Sheila Kelly S Factor
03.2009 - 04.2014
Administrative Manager
Greg Holwick Construction
01.2004 - 01.2009
Architecture
Florida International University
Associate In Architecture And Civil Engineering -
Miami Dade College