Glori Ann Paquette

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Developed and maintained positive relationships with customers to enhance service.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Set up and broke down food service lines quickly to maintain service flow.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Learned other teammates' work tasks to train as backup.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Monitored food quality and freshness throughout day.
• Portioned and wrapped food to place directly on plates for service to patrons.

Greeting customers, scheduling appointments, taking sick calls, prior authorizations , checking patients out.

• Processed insurance claims and verified patient eligibility to minimize billing discrepancies.
• Coordinated communication between patients and medical staff to ensure seamless service delivery.
• Assisted in maintaining electronic health records for accuracy and compliance with regulations.
• Managed patient scheduling and appointment confirmations to enhance clinic efficiency.

Cashing out customers, helping with customer complaints, stocking shelves.

• Collaborated with team members to resolve customer complaints promptly and efficiently.
• Engaged with customers to gather feedback, contributing to service improvement initiatives.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Delivered exceptional customer service, ensuring a positive dining experience for all guests.
• Trained and mentored new servers, enhancing team efficiency and service quality.
• Managed table assignments and coordinated with kitchen staff to streamline order delivery.
• Implemented upselling techniques, increasing overall sales and improving customer satisfaction.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards.
• Resolved customer complaints promptly, fostering repeat business through effective problem-solving.
• Collaborated with management on menu changes, providing insights from customer feedback.
• Monitored inventory levels and assisted in ordering supplies to ensure operational efficiency.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.