Glorianne Lizada
Las Vegas
Summary
Shift Leader with strong expertise in food safety and customer service. Proven track record in resolving issues swiftly while motivating teams to achieve high customer satisfaction. Skilled in supervising operations to enhance efficiency and maintain quality standards. Dedicated to creating a positive and productive workplace environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Yogurtland
Las Vegas
06.2025 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Enforced safety protocols to maintain a secure work environment for all employees.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Team Member
Chick-fil-A Restaurants
Las Vegas
03.2024 - 04.2025
- Implemented new customer service protocols to enhance guest satisfaction and improve online reviews
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all guests
- Maintained cleanliness and organization in the dining area to create an inviting atmosphere for guests
- Developed relationships with regular customers to provide personalized service and enhance their dining experience
- Trained staff on POS systems, resulting in increased accuracy in order taking and payment processing
Education
Associate of Science -
College of Southern Nevada
Las Vegas, NV11-2027
Skills
- Food safety and service
- Strategic thinking
- Positive attitude
- Problem solving
- Team motivation
- Goal setting
- Shift leadership
- Cash handling
- Customer service
- Team leadership
Certification
- Driver's License
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
Yogurtland
06.2025 - Current
Team Member
Chick-fil-A Restaurants
03.2024 - 04.2025
Associate of Science -
College of Southern Nevada
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