Gloria S Urquijo
Pirtleville,AZ
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Head Waitress/Cashier Team Lead
LA FIESTA CAFE
08.2019 - 04.2023
- Supervised server staff and simultaneously served personal section of tables.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
ACT Technologies
02.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Omega Alpha Academy
Douglas, AZSkills
- Customer service
- Cash handling
- Exceptional communication
- Critical thinking
- Data entry
- Fluent bilingualism
Timeline
Head Waitress/Cashier Team Lead
LA FIESTA CAFE
08.2019 - 04.2023
Customer Service Representative
ACT Technologies
02.2016 - 04.2018
High School Diploma -
Omega Alpha Academy
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