GLORY RODRIGUEZ
Orlando,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant / HR Assistant
Orlando, FL
- Supported full-lifecycle recruiting, interviewing, onboarding, and strict HR compliance activities during a period of significant organizational growth.
- Coordinated executive scheduling, corporate travel arrangements, and day-to-day administrative operations to guarantee seamless business continuity.
- Managed office supply procurement, optimized vendor relationships, and supported highly efficient administrative front-office workflows.
Patient Access Representative / Patient Intake – Cardiovascular Intervention
{Company Name}
Orlando, FL
01.2026 - Current
- Efficiently manage high patient volumes while providing exceptional, compassionate front-line customer service during intake and registration.
- Accurately schedule complex medical appointments, including stress tests, chest X-rays, CT scans, laboratory visits, and follow-up consultations.
- Transfer calls to the proper department or personnel per patient request.
- Proactively obtain insurance authorizations and coordinate external patient referrals to eliminate delays in care delivery.
- Maintain and safeguard precise electronic medical records (EMR) in strict compliance with healthcare confidentiality standards.
- Collaborate dynamically with physicians, nursing staff, and imaging departments to ensure seamless operational workflows and prompt patient care.
- Manage and assist with prescription processing during in and outbound calls.
Executive Assistant / Corporate Claims Manager
Owens Realty Services
Orlando, FL
01.2015 - 01.2026
- Oversaw end-to-end corporate claims operations encompassing Workers’ Compensation, Auto, and General Liability across multiple jurisdictions, facilitating prompt investigation and resolution.
- Partnered directly with executive leadership to elevate claims cycle efficiency, streamline multi-state reporting, and support data-driven decision-making.
- Conducted thorough claim investigations and collaborated closely with corporate legal counsel and third-party administrators (TPAs) to control costs and mitigate company exposure.
- Managed claim reserves, performed proactive loss trend analysis, and executed risk mitigation strategies to systematically minimize future liabilities.
- Ensured continuous compliance with federal, state, and industry-specific regulations, effectively reducing regulatory risk exposure and internal audit findings.
- Prepared executive and board-level analytical reports that significantly enhanced visibility into claims performance, financial liability, and enterprise risks.
- Served as a trusted partner to the C-suite, managing the CEO’s calendar, complex travel logistics, and highly sensitive, confidential business communications with complete discretion.
- Led, mentored, and developed departmental claims staff, successfully strengthening operational consistency and team performance.
Office Manager / Medical Assistant
Elite Health & Rehabilitation
Passaic, NJ
01.2009 - 01.2014
- Managed day-to-day medical office operations, including complex patient scheduling, multi-provider calendar coordination, and meticulous medical documentation.
- Executed insurance verification, copay collection, and baseline medical billing workflows while navigating commercial and government payor portals.
- Provided vital clinical support to attending physicians, including collecting vital signs, prepping patient rooms, and ensuring top-tier clinical workflows.
- Redesigned and optimized front-office administrative workflows, drastically reducing patient wait times and improving overall patient satisfaction scores.
Education
Associate of Science -
South College
06.2019
Skills
- Calendar & Travel Management, Canvas, ChatGPT, Claims Management, Copilot, Customer Service Representative, Electronic Medical Records (EMR), Gemini, Insurance Verification, Kwantek Software, Laboratory & Radiology Scheduling, Management Scheduling, Patient Intake & Scheduling, Patient Relations, Reviewing Patient Charts, Safety Regulations, Win-team Software
- Computer skills
Certification
- Associate Workers’ Compensation (AWC) Workers’ Compensation College 03/2026
- OSHA 30 Certification University of South Florida 06/2017
- Certified Healthcare Documentation Specialist Florida Career Technical School 04/2014
Timeline
Patient Access Representative / Patient Intake – Cardiovascular Intervention
{Company Name}
01.2026 - Current
Executive Assistant / Corporate Claims Manager
Owens Realty Services
01.2015 - 01.2026
Office Manager / Medical Assistant
Elite Health & Rehabilitation
01.2009 - 01.2014
Administrative Assistant / HR Assistant
Associate of Science -
South College