Summary
Overview
Work History
Education
Languages
Timeline
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Gloryangelis Cuevas

Kissimmee

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Victoria's Secret & PINK
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Floor Supervisor

Burlington
12.2023 - Current
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Oversaw daily sales floor activities, guaranteeing task completion within set timeframes.
  • Enhanced visual merchandising for attractive retail setups that boosted revenue.
  • Resolved inquiries from prospective buyers.

Education

Diploma - Business Administration

UAGM Tampa Bay
Tampa, FL
05.2021

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Floor Supervisor

Burlington
12.2023 - Current

Customer Service Representative

Victoria's Secret & PINK

Diploma - Business Administration

UAGM Tampa Bay
Gloryangelis Cuevas