Glynka Montalvo Cruz
Orlando
Summary
Results-driven General Manager with 6+ years of progressive leadership experience in high-volume quick-service restaurants. Proven ability to build and sustain a strong culture of food safety, operational excellence, and profitability control. Recognized for driving team performance, reducing operational costs, and exceeding customer satisfaction benchmarks. Passionate about team development, systems execution, and maintaining the highest brand standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
01.2021 - Current
- Lead all aspects of daily operations for a high-volume location, consistently meeting and exceeding KPIs in food safety, speed of service, and profitability.
- Maintain strict compliance with all local, state, and corporate food safety regulations, resulting in passing or exceptional scores on internal and external audits.
- Train and coach a team of over 50 employees to ensure consistent execution of McDonald's operating standards and guest service excellence.
- Implement labor control strategies, food cost management, and inventory tracking tools to improve profit margins and reduce waste.
- Drive employee engagement and accountability, fostering a culture of safety, consistency, and performance.
General Manager
McDonald's
01.2016 - 01.2021
- Managed all facets of restaurant operations, focusing on compliance, profitability, and team development.
- Built a food-first culture prioritizing cleanliness, food safety, and customer satisfaction.
- Improved labor efficiency and implemented strategic scheduling and cost-control measures.
- Successfully navigated challenges such as staffing shortages and operational disruptions while maintaining high performance standards.
- Promoted a results-based environment by setting clear goals and regularly coaching managers and crew.
Skills
- Restaurant Operations Management
- Food Safety & Sanitation (ServSafe Certified)
- P&L and Cost Control
- Leadership & Team Development
- Customer Experience Excellence
- Inventory & Labor Management
- Internal & External Audits
- Training & Onboarding
- Compliance & Brand Standards
Certification
- Leading Great Restaurant Certification
- Hamburger University
- McDonald's Corporate Headquarters
- Chicago, IL
Timeline
General Manager
McDonald's
01.2021 - Current
General Manager
McDonald's
01.2016 - 01.2021
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy