Glynnis K. Rodriguez
Austin,TX
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
8
8
years of professional experience
Work History
Property Manager
DTRAM Investments
Brownsville , TX
01.2019 - Current
- Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
- Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Contracts with tenants by negotiating leases; collecting security deposit.
- Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy;inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services.
- Maintained building systems by contracting for maintenance services; supervising repairs.
- Secured the property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
- Enforced occupancy policies and procedures by confronting violators.
- Prepared reports by collecting, analyzing, and summarizing data and trends.
- Updated job knowledge by participating in educational opportunities; reading professional publications;maintaining personal networks; participating in professional organizations.
- Accomplished organization goals by accepting ownership for accomplishing new and different, requests;exploring opportunities to add value to job accomplishments.
Sales Associate
Suncoast post tension
Leander, TX
03.2022 - 06.2022
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Obtained signatures for financial documents and internal and external invoices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Leasing Agent
DTI Investments
Austin , TX
06.2016 - 05.2017
- Met with prospective renters and take them on tours of the units that interest them.
- Prepared and executed leases in accordance with our property standards and regulations.
- Conducted credit checks and other background tasks to qualify potential renters
- Collected application fees, security deposits and rent payments.
- Coordinated property maintenance
- Informed resident's of any changes to the rental agreement or upcoming problems with the property.
- Followed up with prospective renters
- Established rapport with tenants and provide personalized service.
- Monitored use of community facilities, including laundry, mail and fitness centers.
- Oversaw daily operations, maintenance and administration of various properties.
- Escalated critical issues to property manager to deliver immediate resolution.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Increased occupancy through dynamic marketing initiatives.
Education
High School Diploma -
Porter High School
Brownsville , TX06.2014
Skills
- Commercial property
- Multi-family property management
- Skilled multi-tasker
- Organization
- Friendly, positive attitude
- Knowledge of leasing and market conditions
- Work ethic
- Microsoft Office
- Business partnerships
- Application processing
- Record keeping
- New construction
- Lease administration
- Tenant relations
- Apartment maintenance
- Property tours and inspections
- Eviction notices
- Occupancy management
- Lease renewals
- Adaptable
- Property inspections
- Rent collection
Languages
- Bilingual able to write, read and speak in Spanish.
References
Tanya Rodriguez (956)639-7337
Nick Haigh (404)538-7859
Juan Ovalle (956)408-9891
Timeline
Sales Associate
Suncoast post tension
03.2022 - 06.2022
Property Manager
DTRAM Investments
01.2019 - Current
Leasing Agent
DTI Investments
06.2016 - 05.2017
High School Diploma -
Porter High School