Glynnis Peralta Rojas
New Milford,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Broadway Medical Supply
04.2022 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services and company information.
- Answer constant flow of customer calls with minimal wait times.
- Offer assistance to customers, paying attention to special needs or wants.
- Being empathic, choosing products that would best suit needs of client.
- Using positive verbal language to ensure trust from customer
Instacart Shopper
Instacart
03.2021 - 04.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06.2017
Skills
- Bilingual ( English / Spanish)
- Excellent communication & presentation skills
- Speedy & efficient customer service
- Outstanding time management skills
References
Miguel Delacruz
Member Service Representative
Greater Alliance Federal Credit Union
359 Main St, Hackensack NJ 07601
(862) 264 - 3870
Enid Sosa
Lab Technician
Idea
65 Ramapo Valley Road, Mahwah NJ 07430
(973) 861 - 3616
Nellie Rivera
General Manager
Broadway Medical Supply
60 Washington Avenue, Westwood NJ 07675
(201) 450 - 1288
Timeline
Customer Service Representative
Broadway Medical Supply
04.2022 - Current
Instacart Shopper
Instacart
03.2021 - 04.2022
High School Diploma -
Hackensack High School
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