Izabella Dixon
River Falls,UNITED STATES
Summary
Dynamic professional with a proven track record in creating engaging activities that enhance social and cognitive well-being. Strong planning and organizational skills drive the successful execution of programs designed to foster community and elevate participant experiences. Over four years of experience in customer service as a waitress and one year as a bartender, delivering exceptional service in high-volume environments. Effective time management and upselling techniques boost customer loyalty. Committed to cultivating a welcoming atmosphere, training new team members, and implementing process improvements to optimize overall guest experiences.
Overview
9
9
years of professional experience
Work History
Life Enrichment Coordinator
Presbyterian Homes and Service
Stillwater, MN
01.2025 - Current
- Developed and implemented engaging life enrichment programs tailored to resident interests.
- Organized special events that promoted physical activity and cognitive stimulation for residents.
- Managed scheduling of activities, ensuring optimal participation and resource allocation.
- Improved resident satisfaction scores by consistently seeking input on programming preferences from both participants and non-participants alike.
- Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
- Developed customized care plans for residents, ensuring their individual needs were met through tailored life enrichment programs.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
Server/Bartender
Milwaukee Burger Company
Hudson, WI
06.2022 - 11.2024
- Serve and bartend with exceptional customer service, ensuring timely and accurate orders while fostering a welcoming atmosphere.
- Efficiently manage high-volume service
- Provide training and support to new team members
- Elevate guest experience by delivering top-notch service and personalized recommendations, driving repeat business and customer loyalty.
- Engage customers with a positive attitude, creating a friendly environment that encourages longer visits and higher sales.
- Implement upselling techniques to boost beverage and food sales, contributing to increased daily revenue and enhanced customer experiences.
Host/Server
Keys Cafe and Bakery
Hudson, WI
06.2020 - 09.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere
- Maintained cleanliness and organization in dining areas, ensuring a high standard of hygiene and a positive dining experience for guests.
- Worked closely with kitchen staff to coordinate timely food delivery, enhancing customer satisfaction
- Assisted in training new staff
- Efficiently handled customer inquiries and complaints, leading to improved customer retention and positive feedback.
- Ensured accurate order entry and timely delivery, minimizing errors and enhancing dining efficiency.
Front Desk/Cleaner
Farrell's Extreme Body Shaping
Hudson, WI
06.2018 - 03.2020
- Greeted gym members, made sure to provide a welcoming environment for members
- Maintained a professional and organized atmosphere.
- Worked closely with team to manage front desk duties and ensuring seamless daily operations and client satisfaction.
House Cleaner
Hudson, WI
05.2017 - 08.2018
- Ensured spotless cleanliness and organization in homes
- Maintained high standards of cleanliness, paying attention to every detail to create pristine living spaces
- Collaborated effectively with clients to meet their specific cleaning needs
- Demonstrated reliability and strong work ethic
Education
Bachelor's Degree - Psychology, Equestrian
University of Wisconsin-River Falls
River Falls, WI08-2024
High School Degree - undefined
Groves Academy
River Falls, WI01-2022
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Hudson School District
Hudson, WI01-2019
Skills
- Customer Service
- Time Management
- Organizational Skills
- Attention to Detail
- Interpersonal Skills
- Adaptability
- Multi-tasking
- Decision Making
- Process Improvement
- Creative Thinking
- Team Building
- Motivational Skills
- Documentation and reporting
- Innovation and creativity
- Activity coordination
- Programming implementation
COMMUNITY INVOLVEMENT
- St. Croix Training Center, Camp Helper, 2015, 2018, Help camp leader educate camper, Assisting campers learning to ride, Create a fun and interactive environment
- Hudson Middle School, Cheer Co-Coach, 2015, 2018, Help lead members to learn new routines, Lead team members in conditioning and training, Help the coach perfect routines for games, showcases, and competitions
- Emerald Volleyball Club, Volleyball Team Leader, 2024, Help coordinate practice with team members, Provide a positive experience for players, Help solve problems within team
Timeline
Life Enrichment Coordinator
Presbyterian Homes and Service
01.2025 - Current
Server/Bartender
Milwaukee Burger Company
06.2022 - 11.2024
Host/Server
Keys Cafe and Bakery
06.2020 - 09.2022
Front Desk/Cleaner
Farrell's Extreme Body Shaping
06.2018 - 03.2020
House Cleaner
05.2017 - 08.2018
High School Degree - undefined
Groves Academy
undefined
Hudson School District
Bachelor's Degree - Psychology, Equestrian
University of Wisconsin-River Falls