Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gnouda Colombe Cynthia KOPESSO Spouse OBRE

1166 Arbor Springs Dr, Hamilton,OH

Summary

Dynamic professional with expertise in customer service and relationship management. Proven ability to streamline processes and enhance team performance, ensuring optimal outcomes in collections and client satisfaction.

Overview

2
2
Languages
11
11
years of professional experience

Work History

Associate

Pacific Manufacturing Ohio
2024.06 - Current
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Billing and Collections Manager

911 SECURITY
2016.03 - 2022.11
  • Led collections team to enhance recovery rates through strategic process improvements.
  • Established relationships with clients to negotiate payment plans and resolve outstanding debts.
  • Developed and implemented training programs for new staff to ensure compliance with collection protocols.
  • Managed escalated customer disputes, ensuring timely resolution while maintaining client satisfaction.
  • Conducted regular audits of collection practices, recommending adjustments for regulatory compliance and operational excellence.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

BTS in Finance And Accounting - Accounting And Finance

EST LOKO
ABIDJAN, CI
2010-08

Skills

  • Client relations
  • Customer service
  • Attention to detail
  • Computer proficiency
  • MS office
  • Data analysis
  • Technical proficiency
  • Adaptable to change
  • Relationship building
  • Courteous and professional
  • Flexible schedule

Languages

French
Native or Bilingual
English
Limited Working

Timeline

Associate

Pacific Manufacturing Ohio
2024.06 - Current

Billing and Collections Manager

911 SECURITY
2016.03 - 2022.11

BTS in Finance And Accounting - Accounting And Finance

EST LOKO
Gnouda Colombe Cynthia KOPESSO Spouse OBRE
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