Dynamic professional with expertise in customer service and relationship management. Proven ability to streamline processes and enhance team performance, ensuring optimal outcomes in collections and client satisfaction.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Associate
Pacific Manufacturing Ohio
2024.06 - Current
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Billing and Collections Manager
911 SECURITY
2016.03 - 2022.11
Led collections team to enhance recovery rates through strategic process improvements.
Established relationships with clients to negotiate payment plans and resolve outstanding debts.
Developed and implemented training programs for new staff to ensure compliance with collection protocols.