Hi, I’m
MARIA MAGDALENA RICO
Los Angeles,California
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly adaptable team leader with excellent background of quick and effective performance.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
years of professional experience
Work History
CH CAROLINA HERRERA
Associate
04.2023 - Current
Job overview
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Sold so far over $300,000.
PRESTIGE DENTAL SPA
MANAGER
03.2017 - 05.2019
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
AUTOSPORTMARBELA / TALLERES MADRID
Sales Manager
05.2009 - 06.2011
Job overview
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
MERCEDES BENZ
R.BENET, SL. - MERCEDES BENZ
08.2007 - 09.2009
Job overview
- Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
- Enhanced customer satisfaction by effectively addressing escalations and resolving issues in a timely manner.
- Streamlined processes for increased efficiency, resulting from thorough analysis of existing workflows.
- Developed strong relationships with key stakeholders to ensure seamless collaboration and alignment of goals.
TINTORETTO
MANAGER and OWNER OF CLOTHING FASHION S
05.2005 - 09.2007
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
DISTRIBUCIONES ONLYCARS, S.L.
Sales Manager
05.2005 - 08.2007
Job overview
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
ESCUELA DE TURISMO ALHAMAR, GRANADAN, SPAIN
Bachelor of Science from DEGREE IN BUSINESS AND TOURIST ACTIVITIES (TOURISM
05.1988
Skills
- Program Support
- Workplace Safety
- Product Inspection
- Work Planning and Prioritization
- Attention to Detail
- Customer Engagement
- Sales Expertise
- Computer Competencies
- Sales Techniques
- Event Coordination
- Cross-Functional Teamwork
- Customer Service
- Complex Problem-Solving
- Issue Resolution
- Customer Service Orientation
- Computer Skills
- Supporting Sales Staff
- Customer Interaction
- Relationship Building
- Product Merchandising
- Oral Communication
- Decision-Making
- Client Engagement
- Point of Sale Operation
- Adaptability
- Client relations
- Team collaboration
- Social media management
- Store Organization
- Customer Assistance
- Data Entry
- Management Support
- Preparing Reports
Languages
Spanish
Native or Bilingual
Timeline
Associate
CH CAROLINA HERRERA
04.2023 - Current
MANAGER
PRESTIGE DENTAL SPA
03.2017 - 05.2019
Sales Manager
AUTOSPORTMARBELA / TALLERES MADRID
05.2009 - 06.2011
R.BENET, SL. - MERCEDES BENZ
MERCEDES BENZ
08.2007 - 09.2009
MANAGER and OWNER OF CLOTHING FASHION S
TINTORETTO
05.2005 - 09.2007
Sales Manager
DISTRIBUCIONES ONLYCARS, S.L.
05.2005 - 08.2007
ESCUELA DE TURISMO ALHAMAR
Bachelor of Science from DEGREE IN BUSINESS AND TOURIST ACTIVITIES (TOURISM
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