Summary
Overview
Work History
Education
Skills
Timeline
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Godlove Ndashi

Moorhead,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Seeking to obtain a professional role in Customer Service.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Omni
02.2021 - 10.2024
  • Documented and detailed calls and complaints using call center's CRM database.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Warehouse Associate

Case Plant Fargo
05.2018 - 02.2021
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Customer Support Specialist

Emerald Health Care
08.2015 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Education

Associate of Arts -

City And Guilds College of London
London, UK

Skills

  • Leadership
  • Customer Support
  • Data Entry
  • Call Management
  • Problem-Solving
  • Technical Support
  • Assembly and Production
  • Sales Expertise

Timeline

Customer Service Representative

Omni
02.2021 - 10.2024

Warehouse Associate

Case Plant Fargo
05.2018 - 02.2021

Customer Support Specialist

Emerald Health Care
08.2015 - 05.2018

Associate of Arts -

City And Guilds College of London

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Godlove Ndashi