Aniekan Essien
Newark,NJ
Summary
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bowkeys Logistics LLC
East Stroudsburg, PA
08.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Service Representative
Ezickeka Group
Victoria Island, Lagos
02.2016 - 12.2022
- Greeted customers and answered inquiries in a professional manner.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
Education
Bachelor of Arts - Economics
University of Uyo
Uyo, Nigeria06-2009
Skills
- Account Management
- Service Recommendations
- Complaint Handling
- Remote assistance
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Sales closing
- Microsoft Outlook
- Customer Service
- Spreadsheets
- Microsoft Excel
- Microsoft PowerPoint
- Multi-Task Management
- Filing
- Critical Thinking
- Dispute Resolution
Timeline
Customer Service Representative
Bowkeys Logistics LLC
08.2023 - 03.2024
Service Representative
Ezickeka Group
02.2016 - 12.2022
Bachelor of Arts - Economics
University of Uyo