Golda Kemuel
LinkedIn.com/in/goldakemuel,TX
Summary
Diligent IT Support Technician with solid foundation in diagnosing and repairing hardware and software issues. Proven track record in delivering efficient and effective solutions to meet customer needs. Demonstrated expertise in troubleshooting and system optimization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Reconext
01.2023 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Help Desk Technician
USPS
08.2022 - 01.2023
- Logging into computer printing placards for the mail routing
- Collaborated with other employees to complete large shipments and during high-volume mailing periods
- Troubleshoot some computer software and hardware problems when occurred.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
Help Desk Technician
HyVee Foods
09.2016 - 08.2022
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Streamlined help desk processes for quicker response times to support requests.
- Delivered comprehensive software training sessions to boost user proficiency and adoption rates.
Help Desk Associate
Moov Africa
03.2012 - 08.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Google IT Support ComptiA A+ - Information Technology
Per Scholas
Dallas, TX05.2023
Bachelor Of Arts - Linguistics
University of Lomé
09.2010
Skills
- Problem-Solving Skills
- Training Junior Team Members
- Troubleshooting/ hardware and software
- Linux/ Mac OS/Windows OS
- Windows Server 2019
- Active Directory
- Help Desk Support
- Microsoft Windows and Office
- Hardware Repair
- Technical Support
- Hardware and software installation
- System Upgrades
Certification
- Google IT Support Professional Certificate - Grow with Google.
Languages
French
Full Professional
Timeline
Computer Repair Technician
Reconext
01.2023 - Current
Help Desk Technician
USPS
08.2022 - 01.2023
Help Desk Technician
HyVee Foods
09.2016 - 08.2022
Help Desk Associate
Moov Africa
03.2012 - 08.2015
Bachelor Of Arts - Linguistics
University of Lomé
Google IT Support ComptiA A+ - Information Technology
Per Scholas
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