Goldi Thompson
Summary
Exhibits a strong work ethic and detail orientation, ensuring high-quality guest experiences in fast-paced environments. Enthusiastic and reliable professional takes pride in providing excellent guest service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guests needs, addressing complaints and resolving issues in timely manner. Maintains focus in stressful situations and high-volume environments, ensuring guests always leave happy.
Overview
13
13
years of professional experience
Work History
Server
Carmelita's Kitchen
Rancho Santa Margarita, CA
01.2016 - Current
- Demonstrated strong multitasking skills by managing tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs. Always anticipating the guests needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager/Server/Catering Manager
Tutto Fresco
RSM
06.2011 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Organized off site caterings with food and staff.
Education
Bachelor of Science - Psychology
Uc Irvine
IrvineSkills
- Strong Work Ethic
- Exceptional Customer Service
- Professional Appearance
- Detail Oriented
- Team Player
- Reliable and Responsible
- High Energy and Stamina
- Team Leadership
- Tableside Etiquette
- Allergy Awareness
Timeline
Server
Carmelita's Kitchen
01.2016 - Current
Assistant Manager/Server/Catering Manager
Tutto Fresco
06.2011 - 12.2015
Bachelor of Science - Psychology
Uc Irvine