Goldie Pike
Liberty Mutual Surety Claims
Trenton
25
years of professional experience
Highly detail-oriented individual with excellent customer service and leadership skills seeking a part-time position within the Edgewood School District.
Professional with track record in claims processing, adept at streamlining workflows and improving efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable outcomes. Skilled in data analysis, customer service, and documentation management. Known for results-driven approach and strong interpersonal skills, fostering productive work environment.
Experienced with customer service, and administrative tasks. Utilizes critical thinking and problem-solving to address issues efficiently. Track record of effective communication and teamwork in fast-paced environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Surety Claims Assistant III
5 Years 3 Months- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Assisted in documenting claim details, enhancing accuracy and reducing processing time.
- Coordinated communication between policyholders, adjusters, and legal teams to facilitate resolution.
- Reviewed claim files for completeness, identifying discrepancies and initiating corrective actions.
- Trained new staff on claims processing procedures, fostering knowledge retention within the team.
- Implemented process improvements that streamlined claims handling workflows and increased productivity.
- Managed electronic filing systems, improving accessibility of claim documentation for team members.
- Led initiatives to enhance customer service quality during claims inquiries, resulting in improved satisfaction ratings.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
Surety Claims Specialist I
2 Years 9 Months- Maintain knowledge of policy and procedures and insurance coverage.
- Ensured accuracy and completeness in validating claims.
- Utilized claims tools to analyze and make accurate assessments.
- Monitored all opened claims and lawsuits to quickly provide necessary information.
- Coordinate information and documents to bring claims to closure.
- Produces monthly summary claim reports and other template reports as requested.
- Submits check requests with appropriate documentation, indemnity payments, vendor payments.
- Take inbound calls from principals, obligee, subcontractors, claimants, agents, and other parties and field any questions pertaining to the bonding and claims process.
- Process salvage payments from obligee, principals and other parties.
Surety Claims Assistant
17 Years 3 Months- Work closely with home office claims assistants and executives to communicate claims status, payment processing, and obtain approvals per policy.
- Process salvage payments from obligee, principals and other parties.
- Processed and reviewed claims documents for accuracy and completeness.
- Collaborated with claims adjusters to facilitate timely resolution of customer inquiries.
- Monitored claim statuses, ensuring efficient workflow and adherence to deadlines.
- Utilized claims management software to track case progress and maintain detailed records.
- Assisted in training new team members on claims processing procedures and best practices.
- Process payments for costs incurred through the claims process; Research/verify OFAC prior to paying claimants and consultants; Track outgoing payments made by principal while under claim status to ensure OFAC regulations are adhered to. May submit reserve worksheets as directed.
- Take inbound calls from principals, obligee, subcontractors, claimants, agents, and other parties and field any questions pertaining to the bonding and claims process.
- Research bond policies.
- Check emails.
- Setup Surety Claims.
- Prepare claim letters with related documents for review for claim handler.
- Contact insured or other involved persons to obtain missing information.
- Answer telephones and give information to caller, take messages, transfer call to appropriate individuals.
- Receive incoming recovery checks, prepare note in system, file copy of payment for record keeping, cash receipt log, prepare spreadsheet for financial records of received money, mail checks for direct deposit, ACH/Wire transfer received, receipt of payment, file copies for financials and send to inside accounting department.
- Setting up meetings (Teams/Skype).
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Assisted in documenting claim details, enhancing accuracy and reducing processing time.
- Implemented process improvements that streamlined claims handling workflows and increased productivity.
- Led initiatives to enhance customer service quality during claims inquiries, resulting in improved satisfaction ratings.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Trained new staff on claims processing procedures, fostering knowledge retention within the team.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
Education
Texas Adjuster License - Insurance License
No Degree - Architectural Drafting
High school diploma - Architectural Drafting
Skills
Strong organizational skills
ability to multi-task and attention to detail.
Ensures quality and timeliness of team deliverables are consistent within segment of responsibility.
Ability to organize work to stay within prescribed time limits
and use judgment in deciding on a course of action.
Excellent verbal
written and instruction communication skills.
Leadership and ability to work in a stressful environment.
Ability to work in a team environment.
Excellent in variety of office software
computer
phone skills.
Knowledge of Microsoft Word
Excel
and Outlook.
Time Management.
Claims processing
Claim investigation
Microsoft office
Tracking spreadsheets
Data entry
Confidentiality handling
Managing records
Provider relations
Processing mail
Policy interpretation
Call routing
Setting up files
Coordinating documents
Inputting claims
Team collaboration
Decision-making
Flexible schedule
Documentation review
Conflict resolution
Coverage determination
Interpersonal communication
File management
Documentation research
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking
Excellent communication
Multitasking Abilities
Reliability
Organizing and prioritizing work
Critical thinking
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Teamwork skills
Relationship building
Computer proficiency
Documentation skills
Goal setting
Time management abilities
Collaborative relationships
Records management
Timeline
Surety Claims Assistant III
Liberty Mutual Surety Claims
09.2020 - 12.2025Read More
Surety Claims Specialist I
Liberty Mutual Surety Claims
11.2017 - 08.2020Read More
Surety Claims Assistant
Liberty Mutual Surety Claims
08.2000 - 11.2017Read More
State of Texas - Adjuster License - Online Course
Texas Adjuster License from Insurance License
Read More
Miami University
No Degree from Architectural Drafting
Read More
Taft High School
High school diploma from Architectural Drafting
Read More
LEADERSHIP
I am always the first to stand up and take control of a situation.