Goldie Shaw
Grand Haven,MI
Summary
Friendly, reliable worker with experience at Notos Old World Italian Dining. Great at customer service and working with a team. Skilled at handling reservations, staying organized, and keeping things running smoothly so guests have a great experience.
Overview
4
4
years of professional experience
Work History
Host
Notos Old World Italian Dining
Grand Haven, MI
05.2024 - 08.2025
- Greeted and seated guests, ensuring a positive first impression.
- Managed reservation system.
- Maintained cleanliness and organization of dining area for guest comfort.
- Executed table bussing and resetting operations to maintain cleanliness and efficiency in dining areas.
- Assisted bar staff during peak hours.
- Completed opening and closing tasks.
- Trained new hosts on operational procedures and customer service standards.
- Handled guest inquiries and feedback, enhancing overall dining experience.
- Supported event planning by organizing seating arrangements for special occasions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Seasonal Merchandiser
Encore Floral
Walker, MI
02.2021 - 05.2025
- Curated product displays to enhance visual appeal and drive customer engagement.
- Removed damaged and out of date items from display
- Inflated and displayed helium and air filled balloons.
- Maintained a clean and organized work environment at all times.
Server
Dairy Treat
Grand Haven, MI
06.2023 - 09.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the work space was prepared for seamless service transitions.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in training new servers.
- Conducted inventory checks and restocked supplies to support operational efficiency.
Doggy Daycare Attendant
Sitting Pretty Pet Salon
Grand Haven, MI
10.2022 - 01.2023
- Supervised playgroups to ensure safe, engaging interactions among dogs.
- Administered feeding schedules and monitored dietary needs of all animals.
- Maintained cleanliness in daycare facilities by implementing daily sanitation protocols.
- Assisted with behavioral observations to identify individual dog needs and preferences.
- Communicated effectively with pet owners regarding their dog's well-being and activities.
- Prepared enrichment activities to promote physical and mental stimulation for pets.
- Collaborated with team members to execute daily operational tasks efficiently.
Education
Psychology Bachelor Science
Michigan State University
East Lansing, MI04.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Menu board art
- Customer engagement
- Front of house organization
- Takeout order processing
- Hospitality and accommodation
- Effective multitasking
- Cleaning and sanitation
- Interactive communication skills
- Phone etiquette
- Food running
- Table bussing
Timeline
Host
Notos Old World Italian Dining
05.2024 - 08.2025
Server
Dairy Treat
06.2023 - 09.2023
Doggy Daycare Attendant
Sitting Pretty Pet Salon
10.2022 - 01.2023
Seasonal Merchandiser
Encore Floral
02.2021 - 05.2025
Psychology Bachelor Science
Michigan State University