Summary
Overview
Work History
Skills
Leadership Statements
Timeline
Generic

Gonzalo Maciel

Sacramento,CA

Summary

Excelling in customer satisfaction, leveraged value-based selling, and upselling strategies to drive significant growth and loyalty across strategic accounts. Expert in fostering client relationships and achieving sales targets, demonstrating exceptional negotiation, and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Strategic Account Executive

MyWireless
09.2023 - 03.2024
  • Provided ongoing support during product implementation phases, ensuring seamless transitions for clients while mitigating any potential issues.
  • Developed strategic plans that aligned with corporate objectives, driving sustained growth across the organization''s portfolio of accounts.
  • Managed a portfolio of strategic accounts, driving customer satisfaction and fostering loyalty.
  • 10% increase in sales month over month

Sales Executive

AT&T
12.2022 - 08.2023
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Delivered customer service, resulting in a high percentage of repeat business and client referrals.
  • Ranked number 1 in Sales March

Account Manager

AT&T
12.2014 - 11.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Lead Northern California in percentage to target at 106% in 2022 and 105% in 2020
  • Net Promoter Survey Score Card 100% 2017 and 2018.

Skills

  • Customer Satisfaction
  • Value-based Selling
  • Adaptability
  • Pipeline Management
  • Territory Management
  • Brand positioning

Leadership Statements

Patrick Cruz, Area Manager Subscriber Acquisition – Leader, Strategic Thinker, and Influencer.

Brittany Noboa, General Manager Subscriber Acquisition – Resilient, Thorough, and Authentic.

Joshua Eaton, Regional Director Business – Leader, Proactive, and Organized.

Timeline

Strategic Account Executive

MyWireless
09.2023 - 03.2024

Sales Executive

AT&T
12.2022 - 08.2023

Account Manager

AT&T
12.2014 - 11.2022

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Gonzalo Maciel