Gonzalo Esteban Rodriguez
CBP Agent
Troy,MI
Summary
Recognized for consistently delivering high-quality performance under pressure, excels in adapting to diverse tasks while maintaining a strong focus on learning and growth. Proven ability to build robust client relationships and drive sales growth through effective techniques, ensuring targets are not only met but exceeded. Expertise in negotiation and customer engagement has led to a track record of successful outcomes, making a valuable asset in any dynamic work environment. Committed to fostering collaboration and achieving results that align with organizational goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Field Sales Representative
DHL Express
06.2024 - Current
- Represented company brand during customer and prospect interactions.
- Managed a large client portfolio while successfully balancing competing priorities for maximum results.
- Maintained thorough knowledge of competitors' offerings enabling effective communication of unique selling points during client interactions.
- Led Quarterly Business Reviews with key customers to promote retention and relationships.
Inside Sales Representative
DHL Express
11.2022 - 06.2024
- Minimum 60 Outbound calls per day
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
Insurance Agent
US Health Advisors, Life and Health Insurance
08.2021 - 10.2022
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Sales and Leasing Consultant
Right Toyota
08.2020 - 08.2021
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty and optional products.
Machine Operator
ZF
07.2017 - 08.2020
- Operated Assembly equipment safely and efficiently in teams of 4 employees.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Calibrated, tested, and adjusted machine settings or controls in preparation for operations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Lab Technician
University Of Arizona Department Of Entomology
06.2014 - 01.2016
- Studying the link between the prevalence of Dengue Fever in mosquitos and various physiological traits using PCR testing field samples and lab samples.
Lab Technician
University of Arizona Department of Psychology
09.2012 - 05.2014
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Optimized standard operating procedures based on regulatory guidelines.
Education
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ 08.2012 - 05.2017
Skills
Teamwork and collaboration
Incident reporting
Physical fitness
Contraband identification
Document examination
Timeline
Field Sales Representative
DHL Express
06.2024 - Current
Inside Sales Representative
DHL Express
11.2022 - 06.2024
Insurance Agent
US Health Advisors, Life and Health Insurance
08.2021 - 10.2022
Sales and Leasing Consultant
Right Toyota
08.2020 - 08.2021
Machine Operator
ZF
07.2017 - 08.2020
Lab Technician
University Of Arizona Department Of Entomology
06.2014 - 01.2016
Lab Technician
University of Arizona Department of Psychology
09.2012 - 05.2014
Bachelor of Science - Psychology
University of Arizona
08.2012 - 05.2017