Summary
Overview
Work History
Education
Skills
Certifications
SOFT SKILLS
Websites
Timeline
Generic
Goodnews Okpon

Goodnews Okpon

Los Angeles,CA

Summary

As someone named Goodnews, of course, I am a high-performing Behavior Technician with extensive experience in driving positive organizational outcomes. Strong background in developmental management, complemented by obtaining a Bachelor's in Psychology. Passionate about guiding behaviors through individualized approaches.

Overview

6
6
years of professional experience

Work History

Behavioral Technician

Maxim Staffing Solutions
Los Angeles, CA
04.2023 - Current
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Documented observations, interventions of concerns in patient charts and electronic systems.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.

Retail Sales Associate

Gap
Gilroy, CA
07.2021 - 01.2022
  • Achieved a 5% decrease in returns by upselling complementary products during customer interactions.
  • Leveraged product expertise to recommend items tailored to client preferences.
  • Calculated pricing, applied discounts, and processed payments, resulting in a 20% sales boost.

Sales Associate Coffee Advisor

Nestle Nespresso
San Jose, CA
02.2021 - 06.2021
  • Used technology resources to assist customers in locating and selecting items by curating to their asethectic.
  • Supervised other sales associates by maintaining routine checks on sales.
  • Sustained updating knowledge of current promotions, and exchange guidelines ensuring a 100% guaranteed sale with each client.

Seasonal Associate

Amazon WVCS, LLC
Milpitas, CA
10.2020 - 01.2021
  • Ensured accurate receipt of deliveries by meticulously reviewing and inputting orders into the internal database.
  • Conducted thorough inspections of packages, reducing shipping errors from 50% to 43%, and promptly communicated replacement needs to vendors.
  • Updated inventory and production information throughout management systems.
  • Oversee records pertaining to inventory, personnel, orders, and customer supplies.

CSR - Customer Service Representative

Ashley Furniture HomeStore
San Jose, CA
08.2019 - 09.2020
  • Safely processed large cash transactions, with adhering to security protocols I developed.
  • Trained colleagues with a mathematical approach for calculating series of transactions at once.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product inquiries.
  • Used proven techniques to de-escalate customers for successful completed interactions up to 10%.
  • Lead all consultations with customers to resolve service and billing issues

Seasonal Sales Associate

Fossil
San Jose, CA
10.2019 - 01.2020
  • Cultivated the store's inaugural base of loyal regular customers.
  • Emerged as a staff-endorsed customer favorite, driving a 56% sales surge.
  • Spearheaded efforts to maintain traffic flow and uphold cleanliness standards.
  • Achieved a 60% lead in sales, surpassing all colleagues.
  • Lead in proficiently resizing and adjusting watches to perfection, catering to individual customer preferences.

Education

Master of Science - Management

University of California, Davis
Davis, CA
05-2026

Bachelor of Arts - Psychology

California State University, Los Angeles
Los Angeles, CA
05-2025

Associate of Arts - Psychology

De Anza College
Cupertino, CA
05-2023

High school diploma -

Silver Creek High School
San Jose, CA

Skills

  • Certifications
  • Scheduling & Appointment setting
  • Records Management
  • Applied Behavior Analysis
  • Product Marketing
  • Data Analysis
  • Digital Marketing
  • Project Management
  • Content Creation
  • SEO/SEM
  • Social Media Management
  • Financial Analysis
  • Market Research
  • Video Editing
  • Programming Languages (eg, Python, SQL)

Certifications

CPR-September 2021 to present

AED-September 2023 to 2025

CPI-October 2023 to present

SOFT SKILLS

  • Communication
  • Leadership
  • Time Management
  • Team Collaboration
  • Adaptability
  • Critical Thinking
  • Creativity
  • Conflict Resolution
  • Emotional Intelligence

Timeline

Behavioral Technician

Maxim Staffing Solutions
04.2023 - Current

Retail Sales Associate

Gap
07.2021 - 01.2022

Sales Associate Coffee Advisor

Nestle Nespresso
02.2021 - 06.2021

Seasonal Associate

Amazon WVCS, LLC
10.2020 - 01.2021

Seasonal Sales Associate

Fossil
10.2019 - 01.2020

CSR - Customer Service Representative

Ashley Furniture HomeStore
08.2019 - 09.2020

Master of Science - Management

University of California, Davis

Bachelor of Arts - Psychology

California State University, Los Angeles

Associate of Arts - Psychology

De Anza College

High school diploma -

Silver Creek High School

Similar Profiles

CREATE PROFILE