Katherine Cruz
Newark,NJ
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
T-Mobile
04.2018 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Pet Care Manager
PetSmart
09.2016 - 04.2018
- Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
- Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets'' welfare.
- Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions from owners.
Education
Associate of Arts - Criminal Justice
Essex County College
Newark, NJ03.2020
Skills
- Performance Monitoring
- Profit and Loss Management
- Customer Service
- Hiring and Training
- Coaching and Mentoring
- Sales Growth
- Retail Operations
- Shift Scheduling
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
04.2018 - Current
Pet Care Manager
PetSmart
09.2016 - 04.2018
Associate of Arts - Criminal Justice
Essex County College
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