Gopi Krishna D
Denton,TX
Summary
Dynamic Business System Analyst and Consultant with over four years of experience driving IT transformation, Robotic Process Automation, and Customer Experience consultancy across the Telecom, Banking (BFSI), Insurance, and Pharma sectors. Proficient in all phases of the Software Development Life Cycle (SDLC) and skilled in methodologies such as Waterfall, Scrum, and Agile, ensuring seamless project execution. Expertise in analyzing business requirements to recommend innovative technologies, combined with strong abilities in process design, data analysis, and risk management. Proven track record of collaborating with cross-functional teams to optimize processes and enhance operational performance, delivering measurable results such as a 15% reduction in order processing time.
Overview
4
4
years of professional experience
Work History
Business Analyst
BNY Mellon
Jersey City, NJ
09.2025 - Current
- Collaborated with stakeholders to gather, analyse, and document detailed business requirements, including epics, use cases, and technical specifications for technology projects, ensuring alignment with business goals.
- Gathered, analysed, and documented business requirements, epics, user stories, use cases, and functional specifications, improving requirement accuracy by 30% and reducing project rework by 25%.
- Partnered with business stakeholders, Product Owners, and Solution Architects to define project scope, prioritize requirements, and align technology solutions with business objectives, increasing delivery efficiency by 20%.
- Performed gap analysis and root cause analysis to identify process inefficiencies and recommend scalable business solutions.
- Applied advanced Excel functions, including VLOOKUP, XLOOKUP, INDEX-MATCH, Pivot Tables, and Power Query to analyse large datasets, enhancing accuracy of business decision-making.
- Facilitated requirement elicitation workshops, stakeholder interviews, and brainstorming sessions to align business objectives with technical solutions.
- Leveraged Power Query and Excel data modelling to clean, transform, and prepare data for analysis and reporting.
- Collaborated with Product Owners, Development, QA, and UX teams throughout the Agile SDLC to ensure accurate implementation of business requirements.
- Developed workflow diagrams, use cases, wireframes, and data mapping documents using Visio, Lucid chart, and Confluence.
- Managed product backlogs by prioritizing user stories, refining requirements, and supporting sprint planning and backlog grooming sessions. Coordinated System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management, achieving a 98% test pass rate before production releases.
- Conducted business process analysis, workflow mapping, and root cause analysis to identify improvement opportunities, reducing manual processes by 35% and operational costs by 18%.
- Prepared executive dashboards, project status reports, risk assessments, and KPI metrics, enabling informed decision-making and improving stakeholder communication by 30%.
- Monitored project risks, issues, dependencies, and change requests while ensuring timely resolution through collaboration with project teams
Business Analyst
Ally Bank
Carrollton, TX
01.2025 - 08.2025
- Led end-to-end SDLC activities, including requirements elicitation, business process analysis, solution design, scope definition, and implementation, ensuring successful delivery of business and technology initiatives.
- Collaborated with business stakeholders and end users to gather, analyse, and document business and system requirements, improving requirement accuracy by 30% and reducing change requests by 25%.
- Facilitated requirements gathering workshops, stakeholder interviews, and Joint Application Development (JAD) sessions to define business and functional requirements.
- Authored user stories, acceptance criteria, BRDs, FRDs, and functional specifications, enabling development teams to reduce requirement-related defects by 35%.
- Coordinated User Acceptance Testing (UAT) by preparing test plans, validating business requirements, tracking defects, and obtaining business signoffs, minimizing post-production issues.
- Conducted business process analysis and gap analysis to identify improvement opportunities, contributing to a 10% increase in operational efficiency.
- Conducted business process mapping and gap analysis for banking operations, identifying automation opportunities that reduced manual effort by 35% and improved operational efficiency by 28%.
- Developed and maintained project dashboards and KPI reports using Power BI and Excel, facilitating leadership's ability to monitor project progress and identify risks.
Business Analyst
Infosoft Pvt.Ltd
Hyderabad, India
06.2022 - 07.2024
- Collaborated with business and IT stakeholders to gather, analyze, and document business and system requirements for digital transformation initiatives, improving requirement quality by 10% and reducing requirement rework by 8%.
- Conducted stakeholder workshops and requirement elicitation sessions, translating business needs into Functional Requirements Documents (FRDs), user stories, and API specifications, improving delivery efficiency by 10%.
- Created Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, use cases, business rules, and acceptance criteria to ensure comprehensive requirement capture.
- Translated business requirements into functional specifications, ensuring alignment between business objectives and technical implementation.
- Performed business process analysis, gap analysis, and impact assessments to identify opportunities for process improvement and solution optimization.
- Managed and prioritized product backlogs by refining user stories, clarifying requirements, and supporting sprint planning and backlog grooming sessions.
- Collaborated with Product Owners, Solution Architects, developers, QA teams, and project managers throughout the Agile and Waterfall SDLC.
- Collaborated with Product Owners, developers, QA teams, and business stakeholders throughout the Agile SDLC to ensure solutions met business objectives, improving stakeholder satisfaction by 8%.
- Facilitated cross-functional communication between business units, technical teams, and third-party vendors to resolve issues and support project execution, performing business and financial data analysis using SQL, Excel, and operational reports.
- Performed SQL-based data analysis to validate business rules, reconcile data, and support system integration and reporting activities.
- Coordinated System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation to ensure solutions met business expectations.
- Developed process flow diagrams, workflow models, wireframes, and data mapping documentation using Visio, Lucid chart, and Confluence.
- Developed Power BI and Excel dashboards to monitor project performance, operational KPIs, and business metrics, improving reporting efficiency by 12% and enabling faster decision-making.
Education
Bachelor's -
VNR Vignana Jyothi Institute of Engineering And Technology
Hyderabad IndiaMasters -
University of North Texas
Denton, TXSkills
- Data Analysis
- Business Process Improvement
- Comprehensive analysis
- Methodologies: SDLC, Agile/Scrum, Waterfall
- Documentation standards
- Visualization Tools: Tableau, Power BI, Microsoft Excel
- Project management tools
- Tracking tools
- User Interface Design
- Software testing
- Process Mapping
- Leadership skills
Timeline
Business Analyst
BNY Mellon
09.2025 - Current
Business Analyst
Ally Bank
01.2025 - 08.2025
Business Analyst
Infosoft Pvt.Ltd
06.2022 - 07.2024
Bachelor's -
VNR Vignana Jyothi Institute of Engineering And Technology
Masters -
University of North Texas