Summary
Overview
Work History
Education
Skills
Websites
Availability & Flexibility
Timeline
Generic

Goral Kansara

PALM BAY

Summary

Friendly and detail-oriented professional transitioning into hospitality, bringing exceptional customer service, organizational, and problem-solving skills developed through a strong background in business operations and client communication. Seeking to contribute to guest satisfaction and smooth front desk operations as a Front Desk Agent.

Overview

7
7
years of professional experience

Work History

Business Operations Analyst

Marqeta, Inc.
11.2023 - Current
  • Developed tracking tools and coordinated with 40+ leaders to streamline monthly reporting.
  • Handled internal communication across product, engineering, and GTM teams.
  • Ensured all client-facing requests were acknowledged and resolved within SLA.
  • Led the redesign of product request workflows, improving service efficiency.

Operations & Reporting Analyst

Branding Brand, Inc.
11.2020 - 08.2023
  • - Served as a point of contact between sales and delivery teams, resolving issues and ensuring seamless project handoffs.
  • - Maintained weekly tracking reports and supported executive communication-highlighting precision and attention to detail.
  • - Created performance dashboards that required fast, accurate information handling-skills applicable to guest services and night audit tasks.
  • - Worked under pressure to meet tight deadlines while handling multiple requests from leadership, clients, and developers.

Business Systems Analyst

Geek Hive, Inc.
01.2020 - 05.2020
  • - Communicated directly with clients to understand needs and improve service delivery, increasing satisfaction and retention.
  • - Handled data entry, tracked schedules, and managed systems that mirror front desk processes such as booking and records handling.
  • - Presented insights to internal and external stakeholders with professionalism, similar to greeting and informing guests.

Graduate Student Liaison

Rochester Institute of Technology
09.2018 - 05.2020
  • - Acted as the first point of contact for new and prospective graduate students, answering questions and directing them to appropriate resources-paralleling front desk guest support.
  • - Organized orientations, events, and department tours, ensuring a welcoming and informative experience for all participants.
  • - Maintained communication across departments, supporting efficient operations and student satisfaction.
  • - Balanced multiple administrative tasks, including scheduling and responding to inquiries by phone and email with professionalism and care.

Predictive Analyst

Villa of Hope
07.2019 - 12.2019
  • - Coordinated between departments, ensuring smooth information flow and accurate data for reporting-transferable to coordinating with housekeeping or maintenance.
  • - Set up alerts and reports, demonstrating night audit-style record-keeping and attention to systems accuracy.

Education

Master of Engineering - Engineering Management

Rochester Institute of Technology
08.2020

Bachelor of Engineering - Computer Engineering

Gujarat Technological University
05.2017

Skills

  • - Communication Tools: Email, phone systems, virtual meeting tools
  • - Software: Microsoft Office, Excel, Power BI, Tableau, CRM systems (Salesforce)
  • - Project & Schedule Management: Jira, Smartsheet, MS Project
  • - Soft Skills: Customer Service, Team Collaboration, Time Management, Problem Resolution
  • - Languages: English (Fluent), Hindi (Fluent), Gujarati (Fluent)

Availability & Flexibility

  • - Open to night shifts, weekends, and holiday hours
  • - Comfortable working in fast-paced, guest-facing environments
  • - Willing to complete training for night audit procedures and front desk software systems

Timeline

Business Operations Analyst

Marqeta, Inc.
11.2023 - Current

Operations & Reporting Analyst

Branding Brand, Inc.
11.2020 - 08.2023

Business Systems Analyst

Geek Hive, Inc.
01.2020 - 05.2020

Predictive Analyst

Villa of Hope
07.2019 - 12.2019

Graduate Student Liaison

Rochester Institute of Technology
09.2018 - 05.2020

Bachelor of Engineering - Computer Engineering

Gujarat Technological University

Master of Engineering - Engineering Management

Rochester Institute of Technology

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