Gordon Calhoun

• Assisted with training and development of team members.
• Handled customer complaints and inquiries.
• Monitored team's performance and gave feedback when necessary.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Trained junior team members in customer service strategies and property policies.

• Set and managed policies for concierge services and guest relations.
• Reviewed upcoming events and planned for expected challenges.
• Maintained high employee satisfaction and performance with hands-on and collaborative style.
• Oversaw day-to-day operations of 289-site campground performing check ins and check outs and answering calls.

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.

• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Counseled new buyers to enhance sales opportunities.
• Successfully guided home buyers and sellers through sales and purchase of properties.
• Followed up with prospects throughout sales processes.
• Negotiated, facilitated and managed real estate transactions.
• Negotiated, facilitated and managed real estate transactions
• Advertised client properties through websites, social media and real estate guides
• Liaised between buyers and sellers to provide positive experiences for both parties

• Coordinated schedules and day-to-day activities of crew to satisfy project needs.
• Recorded supplies, parts, equipment and employee work hours for every job.
• Managed team member schedules and individual assignments for work crew.
• Maintained daily logs of shift activity.
• Instructed inmates on work details and transported to work sites.
• Supervised inmates during day-to-day activities.
• Used critical thinking to break down problems, evaluate solutions and make decisions