- Music
- I enjoy cooking for friends and family gatherings
- Mindfulness Practices
- Gym Workouts
Gordon Kaywin
Austin,TX
Summary
Detail-oriented, creative-minded Virtual Assistant with extensive experience in executive support, event planning, and client relationship management across media, entertainment, and tech. Adept at managing dynamic schedules, handling high-level communications, coordinating creative projects, and adapting quickly in fast-paced environments. Seeking part-time remote opportunities that value initiative, problem-solving, and creativity.
Overview
16
16
years of professional experience
Work History
Event Specialist
Neon Nights Events
03.2019 - 08.2023
- Coordinated logistics for large-scale events, ensuring seamless execution and attendee satisfaction.
- Developed event timelines and budgets, optimizing resource allocation for various projects.
- Collaborated with vendors to secure services and materials, enhancing overall event quality.
- Mentored junior staff in event planning processes, fostering skill development and team cohesion.
- Implemented innovative marketing strategies to promote events, increasing attendance and engagement.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Sr. Customer Success Manager
Evernote
09.2013 - 04.2019
- Led customer onboarding initiatives, enhancing user engagement and satisfaction with Evernote products.
- Facilitated training sessions for clients, ensuring effective use of Evernote features and maximizing value realization.
- Collaborated with cross-functional teams to address customer needs, streamlining communication and support processes.
- Designed metrics-driven reports to track customer health scores, proactively identifying risks and opportunities for growth.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Sr. Customer Success Manager
Spredfast
08.2013 - 11.2018
- Developed tailored success plans for key accounts, driving long-term client relationships and retention.
- Analyzed customer feedback to identify trends, implementing improvements based on insights gathered from user experience.
- Spearheaded initiatives to optimize account renewals, successfully enhancing overall revenue contribution from existing customers.
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Executive Producer
Sargent Hall Productions
04.2007 - 09.2013
- Co-founded creative company focus on film and TV content.
Education
Master of Arts - Online Communities & Digital Media Strategy
University of Southern California
Los Angeles, CABachelor of Arts - Public Affairs / Corporate Communications
Southern Methodist University
Dallas, TXSkills
- Calendar & In-Box Management
- Meeting Scheduling
- Event Planning
- Basic Graphic Design
- Video Editing
- Problem-Solving
- Attention to Detail
- Creative Project Coordination
- Research & Presentation Prep
- Remote Team Collaboration
- Creative & Project Coordination
- Event & Travel Planning
- Client Relationship Management
- Logistics Management
Interests
Timeline
Event Specialist
Neon Nights Events
03.2019 - 08.2023
Sr. Customer Success Manager
Evernote
09.2013 - 04.2019
Sr. Customer Success Manager
Spredfast
08.2013 - 11.2018
Executive Producer
Sargent Hall Productions
04.2007 - 09.2013
Master of Arts - Online Communities & Digital Media Strategy
University of Southern California
Bachelor of Arts - Public Affairs / Corporate Communications
Southern Methodist University
STRENGTHS
- Communications
- Adaptability
- Emotional Intelligence
- Creative Problem-Solving
- Critical Thinking
- Remote Work Discipline