GORDON L. BISHOP

• Managed vendor performance to maximize profitability and achieve financial objectives.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Proactively managed client correspondence and recorded tracking and communications.

In my current role in Healthcare IT as a Strategic Consultant and Subject Matter Expert specializing in Patient Financial Services, Patient Financial Experience/Engagement, Outsourced Coding, and Real-Time Locating Systems, I spearhead the collection of vital customer data and derive actionable insights. My responsibilities extend to establishing and nurturing partnerships, negotiating contracts, and managing renewals. I actively expand market segments through strategic networking, participation in trade shows, and earning trust through insightful consulting.

• Dynata, formerly Western Wats, Opinionology, Survey Sampling Inc. U-Samp, Research Now.
• Networked, collaborated, onboarded, grew large vendor partnerships to accomplish large volumes of research data collection.
• Routinely engage, build relationships of trust with C-Suite levels to ensure quality assurance, budget, timelines were met.
• Troubleshoot to minimize risk
• Voice of the customer Research Director
• Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts
• Oversaw inventory purchases and sales contracts to keep records current and compliant
• Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue
• Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks
• Increased business revenue through proactive management of relationships and sales strategies
• Worked closely with other stakeholders to immediately address issues and implement effective solutions.

• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas - both in the US, India, Philipines
• Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.

• Balanced corporate management with day-to-day procedures and overseeing a staff of 15 people
• Reviewed daily and overall PNL to ensure profitability
• Improved team productivity by 15% by directing strategic initiatives
• Interviewed, hired and trained 6 project manager staff.

• Outlined work plans, assessed resources and determined timelines for projects
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
• Trained and coached key team members on production techniques to establish expectations and comply with quality guidelines
• Delivered updates and managed inquiries for delivery of quality products and services.

• Set and managed performance benchmarks for call center employees
• Developed quality assurance standards and established targets for all staff
• Kept associate equipment organized and maintained in order to optimize team efficiency
• Motivated and promoted team employees from within for key leadership roles
• Established strong and successful policies for employee actions and customer interactions
• Ran daily reports to assess performance and make proactive adjustments
• Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers
• Increased overall team efficiency and productivity.