Goreth Ingabire
South Portland
Summary
Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Human Resource Generalist
Right at Home
Scarborough
01.2025 - Current
- Oversaw recruitment, onboarding, training, compensation, and performance management to attract and retain top talent.
- Collaborated with executive leadership to create and execute HR strategies that supported organizational goals.
- Handled employee relations and grievances to foster a positive workplace culture.
- Monitored compliance with labor laws, regulations, and HCBS training requirements.
Central Intake & Referral Coordinator
Office of Maine Refugee Services
Portland
12.2021 - 08.2025
- Increased clinical knowledge while serving as primary point of contact for referrals across multiple partner agencies for refugees and asylum seekers.
- Honed communication skills assessing clients' eligibility, ensuring accurate documentation, and coordinating direct service referrals to appropriate subcontracted programs.
- Trained community partners on intake procedures, ensuring seamless integration into referral processes.
- Collaborated with leadership to streamline system workflows and enhance outcomes in case management.
Direct Support Professional
Quality Care Access, LLC
South Portland
08.2022 - 12.2022
- Established trusting client relationships and utilized crisis de-escalation and problem-solving skills to enhance client well-being, while maintaining accurate clinical documentation for quality care.
- Oversaw residential property operations, ensuring effective management and support for residents' needs.
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing social skills and community engagement.
- Implemented behavior management strategies to promote positive interactions.
Corporate Social Responsibility (CSR) Manager
East African Power
06.2020 - 03.2021
- Managed humanitarian and community development projects, fostering partnerships and strategies that enhanced local infrastructure and supported economic growth.
- Managed customer service team to ensure high-quality support standards.
- Developed training programs for new customer service representatives.
- Analyzed customer feedback to improve service strategies and protocols.
Empowerment Project Coordinator, Business Development Coordinator, Missions Coordinator
Africa New Life Ministries
Kigali
08.2010 - 05.2020
- Directed empowerment and economic development programs for women and families in crisis.
- Coordinated project timelines and schedules for community development initiatives.
- Managed communication between teams and stakeholders for program updates.
- Facilitated training sessions for volunteers on project objectives and tasks.
Education
Master of Business Administration - Human Resource Management
Oklahoma Christian University
Edmond, OK01.2013
Bachelor of Business - Marketing
School of Finance and Banking
Kigali, Rwanda01.2010
Skills
- Talent acquisition
- Employee relations
- Onboarding process
- Performance management
- Training and development
- HRIS expertise
- Regulatory compliance
- HR policies
- Diversity and inclusion
- Conflict resolution
- Employee engagement
Certification
Direct Support Professional - DSP
Languages
English
Professional
French
Limited
Kinyarwanda
Native/ Bilingual
Timeline
Human Resource Generalist
Right at Home
01.2025 - Current
Direct Support Professional
Quality Care Access, LLC
08.2022 - 12.2022
Central Intake & Referral Coordinator
Office of Maine Refugee Services
12.2021 - 08.2025
Corporate Social Responsibility (CSR) Manager
East African Power
06.2020 - 03.2021
Empowerment Project Coordinator, Business Development Coordinator, Missions Coordinator
Africa New Life Ministries
08.2010 - 05.2020
Master of Business Administration - Human Resource Management
Oklahoma Christian University
Bachelor of Business - Marketing
School of Finance and Banking